Talkdesk CX Cloud

What differentiates Talkdesk CX Cloud from other similar products?

It's a useful tool We resolve all of our customers' queries through Talkdesk, it's easy to use to unite across multiple departments, and it keeps information like commonly used contacts quickly accessible.

What is your favorite aspect of this product?

In general, it is a good tool, it has good reports, good coverage, ease of use and is quite reliable, it allows you to create the necessary ring groups, in addition to creating call routing, it has integration with different own and third-party tools, it has excellent metrics

What do you dislike most about this product?

we've been having connectivity issues, support It takes a long time to get a response when we submit a ticket.

What recommendations would you give to someone considering this product?

It will help you improve customer service by providing real-time support, it will also help you manage and classify all incoming calls and voice messages.

What differentiates Talkdesk CX Cloud from other similar products?

Our general resources management team uses this software to track performance and quality control in order to determine areas of opportunity and create action plans based on real data and reports all in one place, so that various types of management can be carried out depending on the company's activity.

What is your favorite aspect of this product?

With variability of functions it provides us with a view of updated trends of program performance a reliable reference guide for agents on tracking their performance to get the view of how the overall teams did for reviews and proposed project or general activities.

What do you dislike most about this product?

Like any management platform it would be powerful to have a mobile application with which to make small inspections that are being carried out or see what project you are working on as well as a module where you can find the previous months questionnaire, without the need for someone to send you a link to view the data.

What recommendations would you give to someone considering this product?

For growing teams at the level of tasks or objectives and improving performance at the same time, we recommend Talkdesk to ensure that your time is used efficiently and effectively, its analytical functions will allow you to monitor the company's agents, track progress or setbacks, and identify problems to be solved by which is a system for general monitoring of everything that is carried out.

What differentiates Talkdesk CX Cloud from other similar products?

Talkdesk technology offers the best return on investment with real purchase and operating costs, without exposing reliability and support, is required to perform call audits of our agents in our contact center backing. This is where you see the grade; they upload their audit containing their findings and comments on how agents handled their calls and emails. This is also the tool our agents recognize for their audits.

What is your favorite aspect of this product?

Provides a glimpse of up-to-date program productivity trends, reliable reference guide for agents on how they track their QA performance, consistent data trader for information on overall equipment performance in condition monitoring. Talkdesk provides a super simple, modular interface that we molded to meet our needs.

What do you dislike most about this product?

The reporting database while downloading in Excel shows some extra gaps that sometimes create roadblocks, but can be easily fixed there as well. It would be great to have a dashboard with all group members to see how many follow-ups they have received in the month so far and if they have ongoing training.

What recommendations would you give to someone considering this product?

It can be used for an agent, fundamentals, reports and even leadership. The tool is easy to navigate and use, and is a one-stop shop for reporting and analysis purposes. This tool is useful especially in productivity management. Talkdesk is the tool used by our QA team to filter these responses and provide critical feedback to team members.