Talkdesk CX Cloud Logo
Talkdesk CX Cloud Logo
Talkdesk, Inc

Talkdesk CX Cloud

Composite Score
7.4 /10
CX Score
7.7 /10
Talkdesk CX Cloud
7.4 /10

What is Talkdesk CX Cloud?

With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

Company Details


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Talkdesk CX Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Talkdesk CX Cloud?

0% Negative
14% Neutral
86% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Feature Ratings

Average 87

CRM Integration

91

Power/Progressive Dialer

90

Campaign Control Management

89

Interactive Voice Response (IVR) and Call Flow Designer

87

Preview Dialer

87

Contact List Management

87

Analytics and Reporting

85

Omnichannel Integration

83

Predictive Dialer

81

Call Management

81

Vendor Capability Ratings

Average 84

Ease of Implementation

90

Availability and Quality of Training

87

Usability and Intuitiveness

87

Ease of Customization

85

Breadth of Features

85

Ease of Data Integration

85

Business Value Created

84

Quality of Features

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Vendor Support

80

Talkdesk CX Cloud Reviews

Rachel H.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Helpful data integration, but unreliable at times

Likeliness to Recommend

6 /10

What differentiates Talkdesk CX Cloud from other similar products?

It pretty seamlessly integrates with other systems like salesforce and observe.ai.

What is your favorite aspect of this product?

I like the ability to set yourself away and that all missed calls and voicemails are sent to your email. It's pretty easy to set up and use. You're able to see past communications and it allows us to record all phone calls.

What do you dislike most about this product?

It's a great product when it works, but myself and my colleagues have issues with the app at least once a week. The problem that happens most often is we'll go to make a call and it will ring once but then go silent. So you and the person the other line can't hear each other. This will also occasionally happen with incoming calls as well.

What recommendations would you give to someone considering this product?

Great if you need a very basic phone line that can integrate with other systems.

Pros

  • Trustworthy
  • Caring
  • Saves Time
  • Respectful

Cons

  • Inhibits Innovation
  • Commodity Features
  • Under Delivered

Abakore G.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The Move Effective Auto Dialer

Likeliness to Recommend

9 /10

What differentiates Talkdesk CX Cloud from other similar products?

Although it is known for its great features when it comes to auto dialer, it is also features great contact center as a service features.

What is your favorite aspect of this product?

I like its effective auto dialer features It serves as a contact center which is great It is easy to use

What do you dislike most about this product?

Talkdesk CX Cloud is multi purpose and flawless

What recommendations would you give to someone considering this product?

The software is affordable and offers leading features. It is very effective and I recommend it as a business auto dialer

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Laura L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Monitoring and quality management of processes

Likeliness to Recommend

9 /10

What differentiates Talkdesk CX Cloud from other similar products?

Our general resources management team uses this software to track performance and quality control in order to determine areas of opportunity and create action plans based on real data and reports all in one place, so that various types of management can be carried out depending on the company's activity.

What is your favorite aspect of this product?

With variability of functions it provides us with a view of updated trends of program performance a reliable reference guide for agents on tracking their performance to get the view of how the overall teams did for reviews and proposed project or general activities.

What do you dislike most about this product?

Like any management platform it would be powerful to have a mobile application with which to make small inspections that are being carried out or see what project you are working on as well as a module where you can find the previous months questionnaire, without the need for someone to send you a link to view the data.

What recommendations would you give to someone considering this product?

For growing teams at the level of tasks or objectives and improving performance at the same time, we recommend Talkdesk to ensure that your time is used efficiently and effectively, its analytical functions will allow you to monitor the company's agents, track progress or setbacks, and identify problems to be solved by which is a system for general monitoring of everything that is carried out.

Pros

  • Trustworthy
  • Effective Service
  • Inspires Innovation
  • Saves Time