What is Talkdesk CX Cloud?
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkdesk CX Cloud?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
CRM Integration
Power/Progressive Dialer
Campaign Control Management
Interactive Voice Response (IVR) and Call Flow Designer
Preview Dialer
Contact List Management
Analytics and Reporting
Omnichannel Integration
Predictive Dialer
Call Management
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Ease of Data Integration
Business Value Created
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Talkdesk CX Cloud Reviews
Rachel H.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2024
Helpful data integration, but unreliable at times
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
It pretty seamlessly integrates with other systems like salesforce and observe.ai.
What is your favorite aspect of this product?
I like the ability to set yourself away and that all missed calls and voicemails are sent to your email. It's pretty easy to set up and use. You're able to see past communications and it allows us to record all phone calls.
What do you dislike most about this product?
It's a great product when it works, but myself and my colleagues have issues with the app at least once a week. The problem that happens most often is we'll go to make a call and it will ring once but then go silent. So you and the person the other line can't hear each other. This will also occasionally happen with incoming calls as well.
What recommendations would you give to someone considering this product?
Great if you need a very basic phone line that can integrate with other systems.
Pros
- Trustworthy
- Caring
- Saves Time
- Respectful
Cons
- Inhibits Innovation
- Commodity Features
- Under Delivered
Please tell us why you think this review should be flagged.
Abakore G.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
The Move Effective Auto Dialer
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Although it is known for its great features when it comes to auto dialer, it is also features great contact center as a service features.
What is your favorite aspect of this product?
I like its effective auto dialer features It serves as a contact center which is great It is easy to use
What do you dislike most about this product?
Talkdesk CX Cloud is multi purpose and flawless
What recommendations would you give to someone considering this product?
The software is affordable and offers leading features. It is very effective and I recommend it as a business auto dialer
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Laura L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Monitoring and quality management of processes
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Our general resources management team uses this software to track performance and quality control in order to determine areas of opportunity and create action plans based on real data and reports all in one place, so that various types of management can be carried out depending on the company's activity.
What is your favorite aspect of this product?
With variability of functions it provides us with a view of updated trends of program performance a reliable reference guide for agents on tracking their performance to get the view of how the overall teams did for reviews and proposed project or general activities.
What do you dislike most about this product?
Like any management platform it would be powerful to have a mobile application with which to make small inspections that are being carried out or see what project you are working on as well as a module where you can find the previous months questionnaire, without the need for someone to send you a link to view the data.
What recommendations would you give to someone considering this product?
For growing teams at the level of tasks or objectives and improving performance at the same time, we recommend Talkdesk to ensure that your time is used efficiently and effectively, its analytical functions will allow you to monitor the company's agents, track progress or setbacks, and identify problems to be solved by which is a system for general monitoring of everything that is carried out.
Pros
- Trustworthy
- Effective Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
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