SysTools Software Pvt Ltd

SysTools Gmail Backup

Composite Score

7.4 /10

CX Score

7.8 /10

6 Reviews Write a Review

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What is SysTools Gmail Backup?

Quickly Backup Gmail Account to Download & Save Data in Most Popular File Formats on Win & Mac OS.

Company Details

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SysTools Gmail Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 89%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SysTools Gmail Backup?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Commodity Features

Feature Ratings

Average 85

Security

Mailbox Backup Restore

Backup Archiving

Compliance

User self service

Encryption

Support for Backup Types

Permissions Awareness

Media Support

Granular Restore

AI tech support

Vendor Capability Ratings

Average 80

Ease of IT Administration

Quality of Features

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

SysTools Gmail Backup Reviews

Nzube I.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

It's easy to use and very efficient

Likeliness to Recommend

9 /10

What differentiates SysTools Gmail Backup from other similar products?

It's functionality and it's friendly customer support

What is your favorite aspect of this product?

The ease of usage and the effective backup

What do you dislike most about this product?

It sometimes fluctuate and its limited flexibility

What recommendations would you give to someone considering this product?

I will definitely recommend Systool backup because is a very good software

Pros

Continually Improving Product
Trustworthy
Efficient Service
Friendly Negotiation

Raymond O.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Reliable, lacks cloud sync

Likeliness to Recommend

10 /10

What differentiates SysTools Gmail Backup from other similar products?

SysTools Gmail Backup stands out from other similar products due to its unique combination of features, affordability, and user-friendly design

What is your favorite aspect of this product?

User-Friendly Interface: Intuitive design simplifies navigation, even for non-technical users. Flexible Export Options: Ideal for migrating data to other email clients or archival purposes. Reliable Performance: Handles large mailboxes efficiently without crashes or slowdowns. Responsive Support: It has daily customer assistance via live chat, phone, and tickets. Users praise prompt resolutions from support teams like Alan Thomas and Rohit Raut .

What do you dislike most about this product?

No Native Cloud Integration: Sys tool gmail Cannot directly save backups to Google Drive or Dropbox, limiting cloud-centric users. Trial Restrictions: 100-email cap may deter users testing larger backups. Mixed Support Experiences: Some users report refund issues or delayed responses, though positive interactions dominate 17. Outdated UI Elements: A few reviewers note the interface feels dated compared to competitors.

What recommendations would you give to someone considering this product?

SysTools Gmail Backup is a robust, cost-effective solution for users prioritizing local backups and format flexibility. Its trial limitations and lack of cloud integration may deter some; the one-time pricing model and responsive support make it ideal for: Small businesses needing to archive critical emails, Individuals transitioning from Gmail to Outlook and IT teams managing incremental backups for multiple accounts

Pros

Reliable
Enables Productivity
Trustworthy
Inspires Innovation

Cons

Less Caring
Under Delivered

Peter I.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Reliable Gmail backup with incremental save.

Likeliness to Recommend

8 /10

What differentiates SysTools Gmail Backup from other similar products?

Comprehensive Data Backup: It allows users to back up not only emails but also calendars, contacts, and documents from Gmail accounts, ensuring a complete safeguard of all essential data.

What is your favorite aspect of this product?

One standout aspect of Gmail Backup is its incremental backup feature.

What do you dislike most about this product?

One potential drawback of Gmail Backup is that it lacks cloud storage integration.

What recommendations would you give to someone considering this product?

Enable the incremental backup feature to avoid redundant data storage and speed up the backup process.

Pros

Fair
Generous Negotitation
Over Delivered
Helps Innovate

SysTools Gmail Backup

What is SysTools Gmail Backup?

Company Details

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SysTools Gmail Backup Ratings

86 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love SysTools Gmail Backup?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Backup Archiving Ability to conduct archive backups for long-term storage.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

User self service User do not need to raise a service desk ticket anymore

Encryption Encryption of sensitive and personal files on a user’s workstation.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

SysTools Gmail Backup Reviews

Nzube I.

It's easy to use and very efficient

Likeliness to Recommend

Pros

Raymond O.

Reliable, lacks cloud sync

Likeliness to Recommend

Pros

Cons

Peter I.

Reliable Gmail backup with incremental save.

Likeliness to Recommend

Pros

Feature Ratings

Security

Mailbox Backup Restore

Backup Archiving

Compliance

User self service

Encryption

Support for Backup Types

Permissions Awareness

Media Support

Granular Restore

AI tech support

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support