Swoogo Customer Reviews 2025 | SoftwareReviews

Swoogo

Composite Score

8.2 /10

CX Score

8.2 /10

25 Reviews Write a Review

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What is Swoogo?

Your virtual event needs somewhere to hang out, and there's a party at our place. From registration to day-of-event pages, streaming to engagement, The Swoogo platform is a perfect home for your virtual events.

Company Details

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Awards & Recognition

Swoogo won the following awards in the On-Site Event Management category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

Swoogo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Swoogo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 87%
Conflict Resolution:: 80%
Strategy & Innovation:: 87%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swoogo?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Respectful
Inspires Innovation
Friendly Negotiation

Feature Ratings

Average 83

Registration Process/Integration

Networking Facilitation

Whitelabeling

Customer Support

Metric and Reporting

Vendor e-Commerce

Presentation/ Webinar Capabilities

Branding and Visual Customization

Exhibitor or Vendor Environment

Attendee Engagement

Social Media Channel Integration Outbound

Vendor Capability Ratings

Average 82

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Virtual Event Management

Score 8.2

View Swoogo in this category (opens in a new tab)

Swoogo Reviews

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Easy to learn and adapt to the available tools.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Karen M.

Role: Consultant
Industry: Agriculture
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2023

Excellent if you’re willing to put in the work!

Likeliness to Recommend

9 /10

What differentiates Swoogo from other similar products?

The ease of set-up for registration, and the ability to customize mobile app.

What is your favorite aspect of this product?

Being able to share the mobile app with registrants was great!

What do you dislike most about this product?

Getting things set up wasn’t always intuitive; there was a lot of trial/error and testing before we were able to get to a place we liked for the Registration Site & App. Designing the website for our event ended up falling to the back-burner.

What recommendations would you give to someone considering this product?

Understand your need for the app at the same time you are planning for event; there were many missed opportunities because it took some time to understand functionalities between the site v mobile app that we ended up just using a very basic version instead of leveraging all the app had to offer.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Cons

Charges for Enhancements

davide a.

Role: Industry Specific Role
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use, but a bit pricey

Likeliness to Recommend

6 /10

What differentiates Swoogo from other similar products?

I feel "heard" when we make suggestions. Customer service is the best and very responsive!

What is your favorite aspect of this product?

Swoogo is a very easy "sell" to our potential clients. When they see it they love it too.

What do you dislike most about this product?

Swoogo is very flexible and allows us to meet the needs of our many clients.

What recommendations would you give to someone considering this product?

I wish we got more limited access/reporting users in our package but there is even a work around for that by building a password-protected report site.

Pros

Performance Enhancing
Efficient Service
Saves Time
Respectful

Swoogo

What is Swoogo?

Company Details

Need Assistance?

Awards & Recognition

Swoogo Ratings

90 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Swoogo?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Customer Support Support before, during, and after event. Technical support available during the event.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Virtual Event Management

Swoogo Reviews

Easy to learn and adapt to the available tools.

Likeliness to Recommend

Pros

Karen M.

Excellent if you’re willing to put in the work!

Likeliness to Recommend

Pros

Cons

davide a.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

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Feature Ratings

Registration Process/Integration

Networking Facilitation

Whitelabeling

Customer Support

Metric and Reporting

Vendor e-Commerce

Presentation/ Webinar Capabilities

Branding and Visual Customization

Exhibitor or Vendor Environment

Attendee Engagement

Social Media Channel Integration Outbound

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of IT Administration