Swoogo Customer Reviews 2025 | SoftwareReviews

Swoogo

Composite Score

8.4 /10

CX Score

8.4 /10

25 Reviews Write a Review

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What is Swoogo?

Your virtual event needs somewhere to hang out, and there's a party at our place. From registration to day-of-event pages, streaming to engagement, The Swoogo platform is a perfect home for your virtual events.

Company Details

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Awards & Recognition

Swoogo won the following awards in the On-Site Event Management category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

Swoogo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Swoogo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 87%
Conflict Resolution:: 80%
Strategy & Innovation:: 87%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swoogo?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Inspires Innovation
Respectful
Friendly Negotiation

Feature Ratings

Average 83

Registration Process/Integration

Networking Facilitation

Whitelabeling

Customer Support

Metric and Reporting

Vendor e-Commerce

Presentation/ Webinar Capabilities

Branding and Visual Customization

Exhibitor or Vendor Environment

Attendee Engagement

Social Media Channel Integration Outbound

Vendor Capability Ratings

Average 82

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Virtual Event Management

Score 8.4

View Swoogo in this category (opens in a new tab)

Swoogo Reviews

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2024

This app is changing life to event tech people. R.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nikki O.

Role: Vendor Management
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Incredibly user friendly

Likeliness to Recommend

9 /10

What differentiates Swoogo from other similar products?

Very easy to use and customize. Also very easy to utilize as a bilingual platform and to switch between both languages to ensure continuity and consistency. The customer service / support team are quick to respond and their update emails always made me laugh!

What is your favorite aspect of this product?

How easy it is to use, both design wise on the front end and in terms of creating reports and utilizing info on the back end.

What do you dislike most about this product?

I can't think of anything I didn't like.

What recommendations would you give to someone considering this product?

It's worth it!

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Bhanu Bhakta S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Great tool for building events

Likeliness to Recommend

10 /10

What differentiates Swoogo from other similar products?

Developers can build customized features on top of swoogo platform.

What is your favorite aspect of this product?

- Ease of use - Flexible to extend features - Reliable

What do you dislike most about this product?

- I wish it could have a capability of more flexible way of building twigs

What recommendations would you give to someone considering this product?

I would say if you are building an even I will highly recommend swoogo

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Swoogo

What is Swoogo?

Company Details

Need Assistance?

Awards & Recognition

Swoogo Ratings

90 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Swoogo?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Customer Support Support before, during, and after event. Technical support available during the event.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Virtual Event Management

Swoogo Reviews

This app is changing life to event tech people. R.

Likeliness to Recommend

Pros

Nikki O.

Incredibly user friendly

Likeliness to Recommend

Pros

Bhanu Bhakta S.

Great tool for building events

Likeliness to Recommend

Pros

Most Popular Swoogo Comparisons

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Feature Ratings

Registration Process/Integration

Networking Facilitation

Whitelabeling

Customer Support

Metric and Reporting

Vendor e-Commerce

Presentation/ Webinar Capabilities

Branding and Visual Customization

Exhibitor or Vendor Environment

Attendee Engagement

Social Media Channel Integration Outbound

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of IT Administration