Swoogo Customer Reviews 2025 | SoftwareReviews

Swoogo

Composite Score

8.2 /10

CX Score

8.2 /10

25 Reviews Write a Review

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What is Swoogo?

Your virtual event needs somewhere to hang out, and there's a party at our place. From registration to day-of-event pages, streaming to engagement, The Swoogo platform is a perfect home for your virtual events.

Company Details

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Awards & Recognition

Swoogo won the following awards in the On-Site Event Management category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

Swoogo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Swoogo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 87%
Conflict Resolution:: 80%
Strategy & Innovation:: 87%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swoogo?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Respectful
Inspires Innovation
Friendly Negotiation

Feature Ratings

Average 83

Registration Process/Integration

Networking Facilitation

Whitelabeling

Customer Support

Metric and Reporting

Vendor e-Commerce

Presentation/ Webinar Capabilities

Branding and Visual Customization

Exhibitor or Vendor Environment

Attendee Engagement

Social Media Channel Integration Outbound

Vendor Capability Ratings

Average 82

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Virtual Event Management

Score 8.2

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Swoogo Reviews

Kathleen A.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great product, support, and amazing customization!

Likeliness to Recommend

10 /10

What differentiates Swoogo from other similar products?

The quality of the product for the price is remarkable. The ease of set up, software integration and constant updates to the product make Swoogo an excellent choice for our clients and their events, conferences and seminars. We pushed the limits with the staff on integrations, gamification and networking/engagement - as well as live and pre-recorded sessions, musical performances, auctions, pledges and more and they all went off without issues. I highly recommend Swoogo to you and your clients.

What is your favorite aspect of this product?

Our favorite aspect is the ability to customize the product for each of our clients' branding needs. We also like the ability to send out push notifications, polling, financial reports, invoicing and social media.

What do you dislike most about this product?

You need to think conditionally about your set up. We like this aspect of the product - 'if this then that' - so if you are not fully prepared to set up, you will need to go back and make amendments to your set up. Think through your registration needs in advance.

What recommendations would you give to someone considering this product?

We highly recommend the personal training and the support tools. If you have a question, it has probably been answered within Swoogo - you just need to look it up in Support and follow the steps. Take advantage of the training and the support staff - they are great!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Heather D.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Essential to our event strategy and implementation

Likeliness to Recommend

10 /10

What differentiates Swoogo from other similar products?

Ease of use- top quality looking websites, inituitive

What do you dislike most about this product?

I wish some of the template options were updated and some more integrations with air partners.

What recommendations would you give to someone considering this product?

Great value for the product. Take time to do the training

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Dhiraj B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use, but lacks advanced customization.

Likeliness to Recommend

9 /10

What differentiates Swoogo from other similar products?

Swoogo stands out with its user-friendly interface, high customization, seamless integrations, and strong support for virtual and hybrid events. It offers transparent pricing, advanced analytics, and excellent customer service, making it a flexible and efficient choice for event planners.

What is your favorite aspect of this product?

My favorite aspect of Swoogo is its ease of use combined with powerful customization options. It allows event planners to quickly set up and manage events while offering flexibility to tailor the experience to their specific needs, making it both user-friendly and highly adaptable.

What do you dislike most about this product?

One downside of Swoogo is that while it offers many customization options, some advanced features, like certain design elements and integrations, can be a bit limited or require additional configuration. This may require more technical knowledge or external support for users looking for highly complex setups.

What recommendations would you give to someone considering this product?

I recommend Swoogo for its ease of use, customization options, and strong support for virtual and hybrid events. It's great for planners seeking a simple yet flexible solution. However, if you need highly advanced design features or integrations, make sure to explore its capabilities first.

Pros

Enables Productivity
Caring
Respectful
Generous Negotitation

Swoogo

What is Swoogo?

Company Details

Need Assistance?

Awards & Recognition

Swoogo Ratings

90 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Swoogo?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Customer Support Support before, during, and after event. Technical support available during the event.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Virtual Event Management

Swoogo Reviews

Kathleen A.

Great product, support, and amazing customization!

Likeliness to Recommend

Pros

Heather D.

Essential to our event strategy and implementation

Likeliness to Recommend

Pros

Dhiraj B.

Easy to use, but lacks advanced customization.

Likeliness to Recommend

Pros

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Feature Ratings

Registration Process/Integration

Networking Facilitation

Whitelabeling

Customer Support

Metric and Reporting

Vendor e-Commerce

Presentation/ Webinar Capabilities

Branding and Visual Customization

Exhibitor or Vendor Environment

Attendee Engagement

Social Media Channel Integration Outbound

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of IT Administration