What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Multi-Media Support
Customizable Branding
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
Data Analysis and Visualization
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Anshad H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Good UI and budget friendly
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Budget friendly
What is your favorite aspect of this product?
Interface and budget
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Budget friendly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
Romina J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Improve the experience with customers.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It has proven to be the best platform that allows us to create an incredible experience with our clients, thanks to its excellent functions we have managed to create surveys, create better performance in our organization, create a design that imposes an excellent brand that helps to provide a very proactive in clients, allows us to manage and create automated tickets, allows us to identify the underlying patterns of trends and prioritize the challenges that are striking for our clients.
What is your favorite aspect of this product?
It is one of the best platforms to create surveys and conversations with customers, it has an excellent user interface through which conversations can be carried out perfectly, it allows organizations to create an incredible experience using a chat, it is an incredible platform that It has functions and features that help create a visual analysis of text and statistics, it has an excellent library of questions, it allows you to manage all comments, surveys, customer experience with our product, comments, whether negative Positive or neutral, SurveySparrow is the best platform for email marketing.
What do you dislike most about this product?
We have not really found any disadvantage in this platform, it has excellent solutions that allow us to improve the customer experience, create a better product and increase the experience of all our employees or work staff, it is a tool that is completely adapted to our needs. workflow, it has great integrations like salesforce, Microsoft teams, Slack among others, it has really allowed us to be able to create unified conversations, keep track of all the trends and create great visual dashboards,
What recommendations would you give to someone considering this product?
It is the best platform that we have used to create surveys, it has an excellent executive dashboard, it allows us to manage our entire audience and create surveys that are attractive to our clients, it allows us to design recurring surveys, create conversations through chat, and manage a better completely personalized workflow, it has an extensive knowledge base, it provides us with excellent answers to optimize all our tasks, thanks to its artificial intelligence technology it provides us with information, so that our organization can understand and solve the problems that entails the experience of our customers.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
David S.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jan 2022
Robust solution for data collection
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow is a robust data collection solution to feed diverse business investigations, with deep and detailed analysis of the input data. It stands out for allowing the creation of very attractive and especially intelligent surveys, programmed by multiple logical blocks. Provides versatile customization options that can be quickly tailored to current research parameters and variables.
What is your favorite aspect of this product?
It has a very intuitive user interface and the creation of surveys is very fast and easy. It has a rich gallery of themes for quick selection and also allows you to create your own theme that suits the study to be carried out. It is easily integrated into the main applications of daily use in the organization. It allows you to receive the survey reports on a scheduled basis in our inbox.
What do you dislike most about this product?
Its cost must be considered, which is significantly high compared to similar platforms. You need to incorporate tutorials and documentation to handle its functions more quickly.
What recommendations would you give to someone considering this product?
This platform has all the characteristics to obtain ordered data to design the best marketing strategies. I recommend its implementation.
Pros
- Respectful
- Acts with Integrity
- Generous Negotitation
- Friendly Negotiation
Please tell us why you think this review should be flagged.
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