SurveySparrow Logo Award Winner Product Badge
SurveySparrow Logo Award Winner Product Badge
SurveySparrow Inc

SurveySparrow

Composite Score
8.4 /10
CX Score
8.7 /10
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
99%
Conflict Resolution:
100%
Strategy & Innovation:
96%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

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0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 87

Templates & Question Library

90

Collaboration

89

Questionnaire Design/Survey Builder

88

Multi-Channel Distribution

88

Multi-Media Support

87

Branching and Logic

86

Customizable Branding

86

Data Analysis and Visualization

86

APIs and Integration

85

Role and User Management

84

Mobile Support

83

Vendor Capability Ratings

Average 84

Business Value Created

87

Usability and Intuitiveness

87

Product Strategy and Rate of Improvement

85

Quality of Features

85

Vendor Support

85

Ease of Implementation

84

Ease of IT Administration

84

Ease of Data Integration

83

Breadth of Features

83

Ease of Customization

82

Availability and Quality of Training

82

SurveySparrow Reviews

Stevvi M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Is SurveySparrow Worth Buying?

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

It provides the facility to work offline, which proves to be very useful when there is no Internet connectivity. It's a mobile-friendly software that ensures the optimal use of the software. Its real-time collaboration makes it easier to work together in real-time without any delay or hurdle. Survey Sparrow offers a huge range of customizable templates that reduce time and effort.

What is your favorite aspect of this product?

The favorite aspect is the conversational survey style which proves to be very effective especially engagement during the dialogue process. It gives personal vibes and produces interest that increases the response quality which is supposed to be very important for surveys. This feature helps to gather a diverse amount of feedback more easily and simply according to their communication preferences.

What do you dislike most about this product?

It has limited access to data export options so it lacks flexibility when it comes to exporting data. It lacks more advanced collaborative features which can be a drawback while doing a survey. There is no native polling feature in this software for one who wants feedback in real time.

What recommendations would you give to someone considering this product?

Considering Survey Sparrow for future needs would be a perfect and sophisticated choice, but it is necessary to ensure its scalability for more complex surveys. By considering these recommendations the collection of high-quality data can be gathered.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Client Friendly Policies

Ellen G.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

A conversational survey tool

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

The survey distribution is not limited to SurveySparrow, instead it covers multichannel like emails, social media audiences too. The recurring surveys automation is a promising feature for customers and employees to collect current feedback. It does not demand any technical expertise from its users, thus making itself easy for its users for quick survey.

What is your favorite aspect of this product?

It keeps the surveys conversational, thus boosting the response rate high. It supports us to keep our survey across multichannel to engage maximum public. It also facilitates us with offline fieldwork, making it easy for us to gather data at different location. For better survey experience to meet our organizational demands, it offers unlimited customization choices. By the help of clear reporting features, we can get insightful reporting.

What do you dislike most about this product?

While doing survey through mobile apps, I find it very limited in customization, which shouldn’t be. To streamline the flow of data among different systems, the integration with CRM devices should be broader.

What recommendations would you give to someone considering this product?

Evaluate your survey requirements to full leverage from SurveySparrow. To engage maximum audience, its multichannel option is recommendable. In case of having internet issues, its offline mode for survey will help you a lot.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Respectful

Jonathan M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

" Intuitive Survey Tool"

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

Multi-Channel Distribution: Surveys can be distributed across various channels, including email, SMS, and web, making it versatile for different audiences.

What is your favorite aspect of this product?

One of the standout aspects of SurveySparrow is its conversational survey format. This chat-like interface makes surveys feel more engaging and less intimidating for respondents, which can lead to higher completion rates.

What do you dislike most about this product?

One common critique of SurveySparrow is that I find the pricing structure a bit steep, especially for smaller organizations or those with limited budgets.

What recommendations would you give to someone considering this product?

Explore the Free Trial: Take advantage of the free trial to test out the features and see how well it meets your needs before committing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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