SurveySparrow Inc

SurveySparrow

Composite Score

8.4 /10

CX Score

8.6 /10

36 Reviews Write a Review

Claim Software

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

Filter By

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

6% Neutral

94% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 88

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Media Support

Customizable Branding

Multi-Channel Distribution

Role and User Management

Branching and Logic

APIs and Integration

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Average 87

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Also Featured in...

Employee Engagement

Score 7.8

View SurveySparrow in this category (opens in a new tab)

Voice of the Customer

Score 7.5

View SurveySparrow in this category (opens in a new tab)

SurveySparrow Reviews

Oindrila M.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

Makes surveys an easy and interesting affair

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Very easy-to-use interface with great templates. Specially love the chat templates.

What is your favorite aspect of this product?

Beautiful Chat templates

What do you dislike most about this product?

Pricing is a bit much

What recommendations would you give to someone considering this product?

Explore the templates and questionnaire logic

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Monika R.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Unique look&feel

Likeliness to Recommend

7 /10

What differentiates SurveySparrow from other similar products?

The easiness and intuitiveness of a survey creation - this tool almost builds your questionnaires for you. And the end result pleases your eyes. The other thing is automatic translations of the survey, that you can later correct manually. Engaging Google Translate in the process really saves the time, if you have to prepare your surveys in various language versions. What I also like is various ways to recruit participants, either you want to send them the link, embed your survey on the website, display it on mobile - it's all there.

What is your favorite aspect of this product?

Definitely the modern look, and "conversational" survey style (it may look a bit like a chat, but it doesn't have to, you can choose more conventional way of displaying questions).

What do you dislike most about this product?

Not enough question types and logic for my needs. I had to change to more average looking, but offering more options tool. NPS survey tool is separated from a main survey software. So even having the most expensive plan you have to pay extra for NPS research. Not cool. You can't bulk import survey questions from a text file or doc.

What recommendations would you give to someone considering this product?

Take a trial and decide, if the tool is enough for you. If you expect fancy looking, attractive surveys, and don't require very sophisticated logic or complicated piping, you will enjoy Survey Sparrow for sure.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Hildah K.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Informative, Digital Research Program

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow allows us create personalized questions for survey process, which is vital in getting personalized and correct research. Besides, SurveySparrow works even on mobile phones, which is an important improvement on compatibility.

What is your favorite aspect of this product?

SurveySparrow is a vital driver in collecting information, and it has the opportunity for employees engagement. Also, SurveySparrow is based online, hence, universally attainable. Finally, there is the notification part, which is crucial in identifying a change.

What do you dislike most about this product?

SurveySparrow brought a more robust way in dealing with research, where we attain detailed, informative, and fully helpful research details form the clients, employees, or any other person. Also, SurveySparrow takes corrections with pure heart, and make changes when due.

What recommendations would you give to someone considering this product?

SurveySparrow is a significant data collection tool, that improves the operational nature of a firm, and acts a basics in transforming companies through taking proper decisions. There is the credibility aspect that comes from SurveySparrow, therefore, a nice choice of program.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SurveySparrow

What is SurveySparrow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

SurveySparrow Ratings

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love SurveySparrow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Oindrila M.

Makes surveys an easy and interesting affair

Likeliness to Recommend

Pros

Monika R.

Unique look&feel

Likeliness to Recommend

Pros

Hildah K.

Informative, Digital Research Program

Likeliness to Recommend

Pros

Most Popular SurveySparrow Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

Feature Ratings

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Media Support

Customizable Branding

Multi-Channel Distribution

Role and User Management

Branching and Logic

APIs and Integration

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training