In Partnership With SelectHub
What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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In Partnership With SelectHub
SurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
90 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Saves Time
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Recognition
Templates & Question Library
Audience Segmentation
Action Planning
Automatic Notifications
Dashboards and Visualization
Questionnaire Design/Survey Builder
Analytics and Reporting
Pulse Surveys
Benchmarking
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Dmytro V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Easy-to-use online survey platform
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.
What is your favorite aspect of this product?
SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.
What do you dislike most about this product?
Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.
What recommendations would you give to someone considering this product?
It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Daniel R.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2023
"Good product, but not worth the cost"
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
I truly believe the mobile experience when filling out forms is second to none, and is probably my favorite part about surveysparrow. Minimal design options lets it be really mobile friendly, and it feels like it when you're using it.
What is your favorite aspect of this product?
Limited customization allows for little to no bugs, Friendly and efficient support, a good amount of integrations as well with 3rd party apps including Slack, Zapier, and Google Analytics.
What do you dislike most about this product?
Apart from a really clean survey building experience and custom dashboards, there isnt really much that differentiates surveysparrow from other products. Nothing really to knock against it, but it could use a bigger niche.
What recommendations would you give to someone considering this product?
Try out a variety of different competitors to see if surveysparrow really fits your needs. There are plenty of other low cost options which could be best suited for you.
Pros
- Performance Enhancing
- Unique Features
- Includes Product Enhancements
- Helps Innovate
Please tell us why you think this review should be flagged.
Jennifer M.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Very helpful application that's easy to use."
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
This application is unique in comparison to others because it offers extremely reasonable prices and performs exceptionally effectively.
What is your favorite aspect of this product?
The modern design and useful extras of Survey Sparrow make it my go-to for event registration, guest lists, and other mundane but necessary organizational tasks. Its sleek design makes it easy to make plans and get in touch with others. As a result of the intuitive design, both newcomers and seasoned pros will feel comfortable using the system, making job delegation a breeze.
What do you dislike most about this product?
There isn't a whole lot I can say negatively about Survey Sparrow; for our small team's needs (submitting conference proposals, requesting meetings, and signing up for events), it was the ideal platform. I can't afford to keep utilizing it now because my staff is so tiny, but in the long run, I plan to make that investment.
What recommendations would you give to someone considering this product?
It's a great way to interact with clients and gather suggestions, so I suggest using it. I use it for a variety of purposes, including but not limited to onboarding new staff and encouraging participation from existing staff. Super simple to employ.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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