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SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
7.8 /10
CX Score
7.8 /10
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SurveySparrow
7.8 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Employee Engagement category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

5% Negative
7% Neutral
88% Positive

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Reliable

Feature Ratings

Average 81

Social Recognition

88

Templates & Question Library

84

Audience Segmentation

84

Action Planning

83

Automatic Notifications

83

Dashboards and Visualization

82

Questionnaire Design/Survey Builder

82

Analytics and Reporting

81

Pulse Surveys

81

Benchmarking

75

Vendor Capability Ratings

Average 79

Ease of Implementation

86

Ease of Data Integration

81

Quality of Features

81

Usability and Intuitiveness

81

Ease of IT Administration

81

Business Value Created

80

Ease of Customization

78

Breadth of Features

77

Vendor Support

76

Product Strategy and Rate of Improvement

74

Availability and Quality of Training

73

SurveySparrow Reviews

Dmytro V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy-to-use online survey platform

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.

What is your favorite aspect of this product?

SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.

What do you dislike most about this product?

Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.

What recommendations would you give to someone considering this product?

It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel R.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Good product, but not worth the cost"

Likeliness to Recommend

6 /10

What differentiates SurveySparrow from other similar products?

I truly believe the mobile experience when filling out forms is second to none, and is probably my favorite part about surveysparrow. Minimal design options lets it be really mobile friendly, and it feels like it when you're using it.

What is your favorite aspect of this product?

Limited customization allows for little to no bugs, Friendly and efficient support, a good amount of integrations as well with 3rd party apps including Slack, Zapier, and Google Analytics.

What do you dislike most about this product?

Apart from a really clean survey building experience and custom dashboards, there isnt really much that differentiates surveysparrow from other products. Nothing really to knock against it, but it could use a bigger niche.

What recommendations would you give to someone considering this product?

Try out a variety of different competitors to see if surveysparrow really fits your needs. There are plenty of other low cost options which could be best suited for you.

Pros

  • Performance Enhancing
  • Unique Features
  • Includes Product Enhancements
  • Helps Innovate

Jennifer M.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Very helpful application that's easy to use."

Likeliness to Recommend

7 /10

What differentiates SurveySparrow from other similar products?

This application is unique in comparison to others because it offers extremely reasonable prices and performs exceptionally effectively.

What is your favorite aspect of this product?

The modern design and useful extras of Survey Sparrow make it my go-to for event registration, guest lists, and other mundane but necessary organizational tasks. Its sleek design makes it easy to make plans and get in touch with others. As a result of the intuitive design, both newcomers and seasoned pros will feel comfortable using the system, making job delegation a breeze.

What do you dislike most about this product?

There isn't a whole lot I can say negatively about Survey Sparrow; for our small team's needs (submitting conference proposals, requesting meetings, and signing up for events), it was the ideal platform. I can't afford to keep utilizing it now because my staff is so tiny, but in the long run, I plan to make that investment.

What recommendations would you give to someone considering this product?

It's a great way to interact with clients and gather suggestions, so I suggest using it. I use it for a variety of purposes, including but not limited to onboarding new staff and encouraging participation from existing staff. Super simple to employ.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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