In Partnership With SelectHub
What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
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In Partnership With SelectHub
SurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
90 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Saves Time
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Recognition
Templates & Question Library
Audience Segmentation
Action Planning
Automatic Notifications
Dashboards and Visualization
Questionnaire Design/Survey Builder
Analytics and Reporting
Pulse Surveys
Benchmarking
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Romina J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Improve the experience with customers.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It has proven to be the best platform that allows us to create an incredible experience with our clients, thanks to its excellent functions we have managed to create surveys, create better performance in our organization, create a design that imposes an excellent brand that helps to provide a very proactive in clients, allows us to manage and create automated tickets, allows us to identify the underlying patterns of trends and prioritize the challenges that are striking for our clients.
What is your favorite aspect of this product?
It is one of the best platforms to create surveys and conversations with customers, it has an excellent user interface through which conversations can be carried out perfectly, it allows organizations to create an incredible experience using a chat, it is an incredible platform that It has functions and features that help create a visual analysis of text and statistics, it has an excellent library of questions, it allows you to manage all comments, surveys, customer experience with our product, comments, whether negative Positive or neutral, SurveySparrow is the best platform for email marketing.
What do you dislike most about this product?
We have not really found any disadvantage in this platform, it has excellent solutions that allow us to improve the customer experience, create a better product and increase the experience of all our employees or work staff, it is a tool that is completely adapted to our needs. workflow, it has great integrations like salesforce, Microsoft teams, Slack among others, it has really allowed us to be able to create unified conversations, keep track of all the trends and create great visual dashboards,
What recommendations would you give to someone considering this product?
It is the best platform that we have used to create surveys, it has an excellent executive dashboard, it allows us to manage our entire audience and create surveys that are attractive to our clients, it allows us to design recurring surveys, create conversations through chat, and manage a better completely personalized workflow, it has an extensive knowledge base, it provides us with excellent answers to optimize all our tasks, thanks to its artificial intelligence technology it provides us with information, so that our organization can understand and solve the problems that entails the experience of our customers.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Shibin B.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Its easy to use and flexible One at a time ques
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Easy to use and faster
What is your favorite aspect of this product?
One at a time not complex
What do you dislike most about this product?
Needs more international features
What recommendations would you give to someone considering this product?
Can check out typeform
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Saves Time
Cons
- Less Efficient Service
- Less Inspiring
- Less Respectful
Please tell us why you think this review should be flagged.
BASSEY M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2021
Great And Accurate Insights With SurveySparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow is scalable and also can be customized so it can be used in any type and size of business. It is adaptable. The performance is top notch.
What is your favorite aspect of this product?
We like the ability of SurveySparrow to create with cutomized questions. Its very easy to create these surveys and to send them out. We are able to share the surveys through a variety of channels i.e Web, Mobile, Social, and E-mail. The surveys can be made more conversational . There are variety of ways to send out the surveys they include on-site/offline, pop-up, link. The analysis done by SurveySparrow is accurate and gives a good visual picture of the information collected. The customer support is helpful because they are responsive and knowledgable. The platform allows us to do customer segmentation.
What do you dislike most about this product?
Sometimes it slows down and there is no way to import questions from ms word or text file, other than these two , we have found SurveySparrow to be very helpful in all our surveys.
What recommendations would you give to someone considering this product?
SurveySparrow is by far the most helpful tool we have come across , it has helped us boost our business and increase our profits through the surveys we do through the platform. It has helped us through the analysis to understand our client pools and the different segments and what they want. Because of this we deliver to them in accordance with their wants and needs. I highly recommend SurveySparrow for quality surveys and feedback,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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