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What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
88 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Reliable
- Trustworthy
- Saves Time
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Recognition
Audience Segmentation
Templates & Question Library
Analytics and Reporting
Automatic Notifications
Dashboards and Visualization
Action Planning
Pulse Surveys
Questionnaire Design/Survey Builder
Benchmarking
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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SurveySparrow Reviews
BASSEY M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2021
Great And Accurate Insights With SurveySparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow is scalable and also can be customized so it can be used in any type and size of business. It is adaptable. The performance is top notch.
What is your favorite aspect of this product?
We like the ability of SurveySparrow to create with cutomized questions. Its very easy to create these surveys and to send them out. We are able to share the surveys through a variety of channels i.e Web, Mobile, Social, and E-mail. The surveys can be made more conversational . There are variety of ways to send out the surveys they include on-site/offline, pop-up, link. The analysis done by SurveySparrow is accurate and gives a good visual picture of the information collected. The customer support is helpful because they are responsive and knowledgable. The platform allows us to do customer segmentation.
What do you dislike most about this product?
Sometimes it slows down and there is no way to import questions from ms word or text file, other than these two , we have found SurveySparrow to be very helpful in all our surveys.
What recommendations would you give to someone considering this product?
SurveySparrow is by far the most helpful tool we have come across , it has helped us boost our business and increase our profits through the surveys we do through the platform. It has helped us through the analysis to understand our client pools and the different segments and what they want. Because of this we deliver to them in accordance with their wants and needs. I highly recommend SurveySparrow for quality surveys and feedback,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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