SurveySparrow Inc

SurveySparrow

Composite Score

8.4 /10

CX Score

8.7 /10

44 Reviews Write a Review

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What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 99%
Conflict Resolution:: 100%
Strategy & Innovation:: 96%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

4% Neutral

96% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 86

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Channel Distribution

Multi-Media Support

Branching and Logic

Customizable Branding

Data Analysis and Visualization

APIs and Integration

Role and User Management

Mobile Support

Vendor Capability Ratings

Average 84

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Also Featured in...

Employee Engagement

Score 7.5

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Voice of the Customer

Score 7.5

View SurveySparrow in this category (opens in a new tab)

SurveySparrow Reviews

Gichura M.

Role: Finance
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

A Survey Software That Never Disappoints

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow is more than just a survey software in that it can perform other function such as employee management. No other competitor can handle this.

What is your favorite aspect of this product?

While it is very resourceful, I like that using this software is easy The software is affordable despite offering many features It makes it easy to carry surveys as well as manage survey data

What do you dislike most about this product?

I have no single dislikes. I find the tool very resourceful.

What recommendations would you give to someone considering this product?

With this software, I recommend it because it makes many business processes easy and not just surveys. It is also affordable which is a plus.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Zakaria B.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Efficient survey builder

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Using chatbot surveys, easy to use, surveys design & UX.

What is your favorite aspect of this product?

Survey API integration and automation.

What do you dislike most about this product?

The data collected is not well structured (columns name, closed answers coding...), and there are some questions type limitation when using chatbots instead of classic surveys.

What recommendations would you give to someone considering this product?

I highly recommend SurveySparrow to anyone who wants to power up his experience management. It incorporates many excellent features (Surveys, automation, insights...).

Pros

Trustworthy
Saves Time
Respectful
Acts with Integrity

Cons

Slower Product Innovation

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Great product, even better customer service!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SurveySparrow

What is SurveySparrow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

SurveySparrow Ratings

89 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love SurveySparrow?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Gichura M.

A Survey Software That Never Disappoints

Likeliness to Recommend

Pros

Zakaria B.

Efficient survey builder

Likeliness to Recommend

Pros

Cons

Great product, even better customer service!

Likeliness to Recommend

Pros

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Qualtrics Strategy & Research

1
Since last award

Feature Ratings

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Channel Distribution

Multi-Media Support

Branching and Logic

Customizable Branding

Data Analysis and Visualization

APIs and Integration

Role and User Management

Mobile Support

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training