SurveySparrow Logo
SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
8.4 /10
CX Score
8.7 /10
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
99%
Conflict Resolution:
100%
Strategy & Innovation:
96%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

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0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 86

Templates & Question Library

89

Questionnaire Design/Survey Builder

89

Collaboration

88

Multi-Channel Distribution

87

Multi-Media Support

87

Branching and Logic

87

Customizable Branding

86

Data Analysis and Visualization

85

APIs and Integration

84

Role and User Management

84

Mobile Support

83

Vendor Capability Ratings

Average 84

Business Value Created

87

Usability and Intuitiveness

86

Product Strategy and Rate of Improvement

86

Vendor Support

85

Quality of Features

85

Ease of Implementation

84

Ease of IT Administration

84

Ease of Data Integration

83

Breadth of Features

83

Ease of Customization

82

Availability and Quality of Training

81

SurveySparrow Reviews

Romina J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Improve the experience with customers.

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

It has proven to be the best platform that allows us to create an incredible experience with our clients, thanks to its excellent functions we have managed to create surveys, create better performance in our organization, create a design that imposes an excellent brand that helps to provide a very proactive in clients, allows us to manage and create automated tickets, allows us to identify the underlying patterns of trends and prioritize the challenges that are striking for our clients.

What is your favorite aspect of this product?

It is one of the best platforms to create surveys and conversations with customers, it has an excellent user interface through which conversations can be carried out perfectly, it allows organizations to create an incredible experience using a chat, it is an incredible platform that It has functions and features that help create a visual analysis of text and statistics, it has an excellent library of questions, it allows you to manage all comments, surveys, customer experience with our product, comments, whether negative Positive or neutral, SurveySparrow is the best platform for email marketing.

What do you dislike most about this product?

We have not really found any disadvantage in this platform, it has excellent solutions that allow us to improve the customer experience, create a better product and increase the experience of all our employees or work staff, it is a tool that is completely adapted to our needs. workflow, it has great integrations like salesforce, Microsoft teams, Slack among others, it has really allowed us to be able to create unified conversations, keep track of all the trends and create great visual dashboards,

What recommendations would you give to someone considering this product?

It is the best platform that we have used to create surveys, it has an excellent executive dashboard, it allows us to manage our entire audience and create surveys that are attractive to our clients, it allows us to design recurring surveys, create conversations through chat, and manage a better completely personalized workflow, it has an extensive knowledge base, it provides us with excellent answers to optimize all our tasks, thanks to its artificial intelligence technology it provides us with information, so that our organization can understand and solve the problems that entails the experience of our customers.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

David S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Robust solution for data collection

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow is a robust data collection solution to feed diverse business investigations, with deep and detailed analysis of the input data. It stands out for allowing the creation of very attractive and especially intelligent surveys, programmed by multiple logical blocks. Provides versatile customization options that can be quickly tailored to current research parameters and variables.

What is your favorite aspect of this product?

It has a very intuitive user interface and the creation of surveys is very fast and easy. It has a rich gallery of themes for quick selection and also allows you to create your own theme that suits the study to be carried out. It is easily integrated into the main applications of daily use in the organization. It allows you to receive the survey reports on a scheduled basis in our inbox.

What do you dislike most about this product?

Its cost must be considered, which is significantly high compared to similar platforms. You need to incorporate tutorials and documentation to handle its functions more quickly.

What recommendations would you give to someone considering this product?

This platform has all the characteristics to obtain ordered data to design the best marketing strategies. I recommend its implementation.

Pros

  • Respectful
  • Acts with Integrity
  • Generous Negotitation
  • Friendly Negotiation

Robert C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Rational and Flexible Survey Software

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow has included a logic and branching feature in its operations, making the program more convenient and operational. Data visualization and analysis has been perfected by SurveySparrow, increasing the inference reporting.

What is your favorite aspect of this product?

SurveySparrow has a customizable feature of survey building, more so the questionnaire part which is paramount. Again, SurveySparrow has the multi media help or support, making it an advanced and diverse software.

What do you dislike most about this product?

SurveySparrow captures the right information or data in the market. More so, it engages people, giving them the confidence of sharing what rings in their mind regarding the company, work force, and services.

What recommendations would you give to someone considering this product?

SurveySparrow has made us shift our interest to customers, as we have conducted research, that gives us the right stand or concern from our customers. More so, SurveySparrow recognizes the diversities and changes in the business arena.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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