SurveySparrow Inc

SurveySparrow

Composite Score

8.4 /10

CX Score

8.7 /10

43 Reviews Write a Review

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What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 99%
Conflict Resolution:: 100%
Strategy & Innovation:: 96%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

4% Neutral

96% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 87

Templates & Question Library

Collaboration

Questionnaire Design/Survey Builder

Multi-Channel Distribution

Multi-Media Support

Branching and Logic

Customizable Branding

Data Analysis and Visualization

APIs and Integration

Role and User Management

Mobile Support

Vendor Capability Ratings

Average 84

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Also Featured in...

Employee Engagement

Score 7.5

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Voice of the Customer

Score 7.5

View SurveySparrow in this category (opens in a new tab)

SurveySparrow Reviews

Daniel R.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

"Good product, but not worth the cost"

Likeliness to Recommend

6 /10

What differentiates SurveySparrow from other similar products?

I truly believe the mobile experience when filling out forms is second to none, and is probably my favorite part about surveysparrow. Minimal design options lets it be really mobile friendly, and it feels like it when you're using it.

What is your favorite aspect of this product?

Limited customization allows for little to no bugs, Friendly and efficient support, a good amount of integrations as well with 3rd party apps including Slack, Zapier, and Google Analytics.

What do you dislike most about this product?

Apart from a really clean survey building experience and custom dashboards, there isnt really much that differentiates surveysparrow from other products. Nothing really to knock against it, but it could use a bigger niche.

What recommendations would you give to someone considering this product?

Try out a variety of different competitors to see if surveysparrow really fits your needs. There are plenty of other low cost options which could be best suited for you.

Pros

Performance Enhancing
Unique Features
Includes Product Enhancements
Helps Innovate

Shilpa V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Great features of SurveySparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Advanced branching and logic: SurveySparrow offers advanced branching and logic capabilities which allows us to create surveys that adapt based on the responses of participants.

What is your favorite aspect of this product?

User-friendly: SurveySparrow design is easy to use with a range of templates and customization options available that has helped our organization create professional surveys quickly and easily.

What do you dislike most about this product?

Cost: SurveySparrow sometimes has limitations on the features that are available at different price points, users may need to upgrade at a higher cost.

What recommendations would you give to someone considering this product?

Someone considering this product should definitely go for it, they need to determine if the features that are important to them are found on SurveySparrow.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Manish S.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Survey with Sparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

The UI and the way questions appear makes it different from others.

What is your favorite aspect of this product?

- Its UI & the way each question appears - The Chat Survey makes it more interactive & gets more response - You can also build a chatbot with its Chat survey - It allows conditional logic to make the survey more relevant & save users time

What do you dislike most about this product?

The pricing is a bit higher.

What recommendations would you give to someone considering this product?

Use it if you want to hear your customers' voices.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

SurveySparrow

What is SurveySparrow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

SurveySparrow Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love SurveySparrow?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Collaboration Invite people to review or edit the survey before sending them out.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Daniel R.

"Good product, but not worth the cost"

Likeliness to Recommend

Pros

Shilpa V.

Great features of SurveySparrow

Likeliness to Recommend

Pros

Manish S.

Survey with Sparrow

Likeliness to Recommend

Pros

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Since last award

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Feature Ratings

Templates & Question Library

Collaboration

Questionnaire Design/Survey Builder

Multi-Channel Distribution

Multi-Media Support

Branching and Logic

Customizable Branding

Data Analysis and Visualization

APIs and Integration

Role and User Management

Mobile Support

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training