SurveySparrow Logo Award Winner Product Badge
SurveySparrow Logo Award Winner Product Badge
SurveySparrow Inc

SurveySparrow

Composite Score
8.4 /10
CX Score
8.7 /10
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
99%
Conflict Resolution:
100%
Strategy & Innovation:
96%
Service Experience:
98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

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0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 87

Templates & Question Library

90

Collaboration

89

Questionnaire Design/Survey Builder

88

Multi-Channel Distribution

88

Multi-Media Support

87

Branching and Logic

86

Customizable Branding

86

Data Analysis and Visualization

86

APIs and Integration

85

Role and User Management

84

Mobile Support

83

Vendor Capability Ratings

Average 84

Business Value Created

87

Usability and Intuitiveness

87

Product Strategy and Rate of Improvement

85

Quality of Features

85

Vendor Support

85

Ease of Implementation

84

Ease of IT Administration

84

Ease of Data Integration

83

Breadth of Features

83

Ease of Customization

82

Availability and Quality of Training

82

SurveySparrow Reviews

Sofia Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

A Deep Dive into SurveySpparow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow has many advanced features that set apart it from other similar products like it offers customizable surveys according to wants and obligations. It focuses chiefly on data security by regulating the GDPR. Easy distribution of surveys can be done with the use of survey software. Integration capabilities facilitate streamlined workflow.

What is your favorite aspect of this product?

I prefer using survey software for its distinct features. It's an adaptable software that provides agility and a huge range of modifiable options. That fits according to the necessities and demands of surveys. It provides a more convenient and more efficient approach to decisions without any setbacks. It's a concurrent time data analysis software. It endures with a wider audience and gathers responses swiftly for timely feedback.

What do you dislike most about this product?

It confines the questions that make it inflexible and firm for certain surveys. Survey length and participation should be concentrated like longer surveys can cause lack of enthusiasm. Its complex and steep features make it difficult to use especially for non-dilettantes.

What recommendations would you give to someone considering this product?

Considering this software can aid in productive and best decision making. One must be clear about the objective of surveying the implementation of this software. Understanding of aim will help in the conduct of an effective survey. For deeper insights more Al features are important for the understanding of data.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Utkarsh G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Boosts Response Rates with Conversational Surveys

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow stands out because it makes surveys feel more like a conversation rather than a boring form, which encourages more people to respond. It also has smart automation and customization options, so businesses can create surveys that fit their needs perfectly. You can share surveys through email, websites, mobile, and social media, reaching more people easily. Plus, its reporting tools help you quickly understand feedback with real-time insights. It also connects smoothly with other business tools, making it easy to collect and use data without extra work.

What is your favorite aspect of this product?

I love how it makes surveys feel more like a conversation instead of a boring form, which encourages more people to respond. It’s easy to set up smart question flows and automation, so surveys adjust based on answers, saving time and effort. You can also share surveys across different platforms, like email, websites, and social media, making it super convenient. Plus, the reports give clear insights, helping businesses make better decisions.

What do you dislike most about this product?

SurveySparrow is a great tool, but some of its best features, like advanced reports and customization, are only available in the more expensive plans, which might not be ideal for smaller businesses. While it connects with many other tools, some integrations take extra steps to set up. Also, even though it’s easy to use, new users might need some time to learn all the features and make the most of it.

What recommendations would you give to someone considering this product?

If you're thinking about using SurveySparrow, definitely try out its conversational surveys—they’re great for getting more people to respond. Spend some time learning about its automation features because they can save you a lot of effort when managing surveys. Also, make sure to pick the right plan that fits your needs, so you’re not paying for features you don’t need. If you plan to connect it with other tools, be ready to spend a little time setting that up. Lastly, the reports are easy to use, and they can give you helpful insights to make better decisions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yinne L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Enhanced security features to protect data privacy

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

User-friendly and easy-to-use interface. Offers a wide variety of customizable survey templates. Allows for scheduling automatic surveys. Monitors and analyzes data in detail and in real time.

What is your favorite aspect of this product?

Ease of use and the ability to create visually appealing surveys. The option to schedule automatic surveys to collect data on a regular basis. Detailed real-time data analysis for faster and more effective decision making. Provides the option to collect anonymous feedback. Offers free and paid versions, adapting to the needs of each user.

What do you dislike most about this product?

The free version has limitations on the number of answers and questions in surveys. Some advanced features are only available in the paid version. It can be expensive for companies with limited budgets.

What recommendations would you give to someone considering this product?

Use SurveySparrow to collect information from customers, employees, or internal users. Leverage data analytics tools to improve processes and make more informed decisions. Customize surveys to get more specific and detailed results.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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