


What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 98%
- Negotiation and Contract:
- 99%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 96%
- Service Experience:
- 98%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Collaboration
Questionnaire Design/Survey Builder
Multi-Channel Distribution
Multi-Media Support
Branching and Logic
Customizable Branding
Data Analysis and Visualization
APIs and Integration
Role and User Management
Mobile Support
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews

Sofia Z.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
A Deep Dive into SurveySpparow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow has many advanced features that set apart it from other similar products like it offers customizable surveys according to wants and obligations. It focuses chiefly on data security by regulating the GDPR. Easy distribution of surveys can be done with the use of survey software. Integration capabilities facilitate streamlined workflow.
What is your favorite aspect of this product?
I prefer using survey software for its distinct features. It's an adaptable software that provides agility and a huge range of modifiable options. That fits according to the necessities and demands of surveys. It provides a more convenient and more efficient approach to decisions without any setbacks. It's a concurrent time data analysis software. It endures with a wider audience and gathers responses swiftly for timely feedback.
What do you dislike most about this product?
It confines the questions that make it inflexible and firm for certain surveys. Survey length and participation should be concentrated like longer surveys can cause lack of enthusiasm. Its complex and steep features make it difficult to use especially for non-dilettantes.
What recommendations would you give to someone considering this product?
Considering this software can aid in productive and best decision making. One must be clear about the objective of surveying the implementation of this software. Understanding of aim will help in the conduct of an effective survey. For deeper insights more Al features are important for the understanding of data.
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.

Utkarsh G.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2025
Boosts Response Rates with Conversational Surveys
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow stands out because it makes surveys feel more like a conversation rather than a boring form, which encourages more people to respond. It also has smart automation and customization options, so businesses can create surveys that fit their needs perfectly. You can share surveys through email, websites, mobile, and social media, reaching more people easily. Plus, its reporting tools help you quickly understand feedback with real-time insights. It also connects smoothly with other business tools, making it easy to collect and use data without extra work.
What is your favorite aspect of this product?
I love how it makes surveys feel more like a conversation instead of a boring form, which encourages more people to respond. It’s easy to set up smart question flows and automation, so surveys adjust based on answers, saving time and effort. You can also share surveys across different platforms, like email, websites, and social media, making it super convenient. Plus, the reports give clear insights, helping businesses make better decisions.
What do you dislike most about this product?
SurveySparrow is a great tool, but some of its best features, like advanced reports and customization, are only available in the more expensive plans, which might not be ideal for smaller businesses. While it connects with many other tools, some integrations take extra steps to set up. Also, even though it’s easy to use, new users might need some time to learn all the features and make the most of it.
What recommendations would you give to someone considering this product?
If you're thinking about using SurveySparrow, definitely try out its conversational surveys—they’re great for getting more people to respond. Spend some time learning about its automation features because they can save you a lot of effort when managing surveys. Also, make sure to pick the right plan that fits your needs, so you’re not paying for features you don’t need. If you plan to connect it with other tools, be ready to spend a little time setting that up. Lastly, the reports are easy to use, and they can give you helpful insights to make better decisions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Yinne L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2025
Enhanced security features to protect data privacy
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
User-friendly and easy-to-use interface. Offers a wide variety of customizable survey templates. Allows for scheduling automatic surveys. Monitors and analyzes data in detail and in real time.
What is your favorite aspect of this product?
Ease of use and the ability to create visually appealing surveys. The option to schedule automatic surveys to collect data on a regular basis. Detailed real-time data analysis for faster and more effective decision making. Provides the option to collect anonymous feedback. Offers free and paid versions, adapting to the needs of each user.
What do you dislike most about this product?
The free version has limitations on the number of answers and questions in surveys. Some advanced features are only available in the paid version. It can be expensive for companies with limited budgets.
What recommendations would you give to someone considering this product?
Use SurveySparrow to collect information from customers, employees, or internal users. Leverage data analytics tools to improve processes and make more informed decisions. Customize surveys to get more specific and detailed results.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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