SurveySparrow Inc

SurveySparrow

Composite Score

8.4 /10

CX Score

8.6 /10

36 Reviews Write a Review

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What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

6% Neutral

94% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 88

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Media Support

Customizable Branding

Multi-Channel Distribution

Role and User Management

Branching and Logic

APIs and Integration

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Average 87

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Also Featured in...

Employee Engagement

Score 7.8

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Voice of the Customer

Score 7.5

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SurveySparrow Reviews

Lamark L.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Quality Surveys from SurveySparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Mobile support is one big win for SurveySparrow, as many people requires the version for smartphones. Again, GPRS connect is another feature which SurveySparrow introduced, and it assisted us in identifying the exact location for the interviewee.

What is your favorite aspect of this product?

SurveySparrow is a famous, acceptable and informative research application. Besides, it gives us the most raw and accurate data from the players, more so the employers, which acts as an engagement platform.

What do you dislike most about this product?

SurveySparrow is ordained with the spirit of satisfaction, and there is efficiency in collecting information, with the order that is required. The challenges side is well resolved and only the optimal operational success is left behind.

What recommendations would you give to someone considering this product?

SurveySparrow has a comprehensive way for collecting data from the source, by reaching out to them, and with a lot of respect request for better and honest responses. The inclusion of all research features is also an improvement on our side.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

BASSEY M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Great And Accurate Insights With SurveySparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow is scalable and also can be customized so it can be used in any type and size of business. It is adaptable. The performance is top notch.

What is your favorite aspect of this product?

We like the ability of SurveySparrow to create with cutomized questions. Its very easy to create these surveys and to send them out. We are able to share the surveys through a variety of channels i.e Web, Mobile, Social, and E-mail. The surveys can be made more conversational . There are variety of ways to send out the surveys they include on-site/offline, pop-up, link. The analysis done by SurveySparrow is accurate and gives a good visual picture of the information collected. The customer support is helpful because they are responsive and knowledgable. The platform allows us to do customer segmentation.

What do you dislike most about this product?

Sometimes it slows down and there is no way to import questions from ms word or text file, other than these two , we have found SurveySparrow to be very helpful in all our surveys.

What recommendations would you give to someone considering this product?

SurveySparrow is by far the most helpful tool we have come across , it has helped us boost our business and increase our profits through the surveys we do through the platform. It has helped us through the analysis to understand our client pools and the different segments and what they want. Because of this we deliver to them in accordance with their wants and needs. I highly recommend SurveySparrow for quality surveys and feedback,

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SurveySparrow

What is SurveySparrow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

SurveySparrow Ratings

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love SurveySparrow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Lamark L.

Quality Surveys from SurveySparrow

Likeliness to Recommend

Pros

BASSEY M.

Great And Accurate Insights With SurveySparrow

Likeliness to Recommend

Pros

Most Popular SurveySparrow Comparisons

Google Forms

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Qualtrics CoreXM

Typeform

Feature Ratings

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Media Support

Customizable Branding

Multi-Channel Distribution

Role and User Management

Branching and Logic

APIs and Integration

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training