SurveySparrow Inc

SurveySparrow

Composite Score

8.5 /10

CX Score

8.6 /10

36 Reviews Write a Review

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What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

6% Neutral

94% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 88

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Media Support

Customizable Branding

Multi-Channel Distribution

Role and User Management

APIs and Integration

Branching and Logic

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Average 87

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Also Featured in...

Employee Engagement

Score 7.8

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Voice of the Customer

Score 7.5

View SurveySparrow in this category (opens in a new tab)

SurveySparrow Reviews

Jonathan M.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

" Intuitive Survey Tool"

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

Multi-Channel Distribution: Surveys can be distributed across various channels, including email, SMS, and web, making it versatile for different audiences.

What is your favorite aspect of this product?

One of the standout aspects of SurveySparrow is its conversational survey format. This chat-like interface makes surveys feel more engaging and less intimidating for respondents, which can lead to higher completion rates.

What do you dislike most about this product?

One common critique of SurveySparrow is that I find the pricing structure a bit steep, especially for smaller organizations or those with limited budgets.

What recommendations would you give to someone considering this product?

Explore the Free Trial: Take advantage of the free trial to test out the features and see how well it meets your needs before committing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nicholas M.

Role: Operations
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Collect unlimited survey

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

It has free integration with Zendesk tool which is vital in collecting feedback from clients anytime they contact support

What is your favorite aspect of this product?

It is cheap and does comes with premade templates to start with creating custom survey

What do you dislike most about this product?

I have not liked the user interface of the solution as navigation experience is too poor

What recommendations would you give to someone considering this product?

I would recommend the solution because is easier and faster

Pros

Caring
Respectful
Friendly Negotiation
Helps Innovate

Ankita S.

Role: Industry Specific Role
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic survey builder!

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Ease of use & great UX.

What is your favorite aspect of this product?

Surveys created in surveysparrow are super engaging which helps prevent drops from surveys

What do you dislike most about this product?

Plugins can be costly

What recommendations would you give to someone considering this product?

Engage your customers with great surveys. Its super easy to use as well!

Pros

Performance Enhancing
Effective Service
Caring
Altruistic

SurveySparrow

What is SurveySparrow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

SurveySparrow Ratings

90 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love SurveySparrow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Role and User Management Enable different levels of access and permissions based on role.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Jonathan M.

" Intuitive Survey Tool"

Likeliness to Recommend

Pros

Nicholas M.

Collect unlimited survey

Likeliness to Recommend

Pros

Ankita S.

Fantastic survey builder!

Likeliness to Recommend

Pros

Most Popular SurveySparrow Comparisons

Google Forms

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Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

Feature Ratings

Templates & Question Library

Questionnaire Design/Survey Builder

Collaboration

Multi-Media Support

Customizable Branding

Multi-Channel Distribution

Role and User Management

APIs and Integration

Branching and Logic

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Availability and Quality of Training