Sprout Social Professional Logo Award Winner Product Badge
Sprout Social Professional Logo Award Winner Product Badge
Sprout Social

Sprout Social Professional

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Sprout Social Professional
8.6 /10

What is Sprout Social Professional?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Professional won the following awards in the Social Media Management - Midmarket category

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Sprout Social Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Professional?

0% Negative
9% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 85

Social Response Management

88

Social Media Channel Integration Outbound

87

Dashboards and Visualization

86

Social Post Archival

85

Campaign Execution

84

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

84

Sentiment Analysis

83

Trend Analysis

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Breadth of Features

84

Ease of Data Integration

83

Ease of Customization

83

Quality of Features

82

Vendor Support

80

Product Strategy and Rate of Improvement

79

Sprout Social Professional Reviews

Katherine R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Excellence in Social Media Management

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

Sprout Social Professional stands out from other similar products due to several key differentiators. Firstly, its intuitive user interface simplifies social media management tasks, making it user-friendly and accessible. The platform's advanced scheduling features and comprehensive analytics provide valuable insights into social media performance. Additionally, Sprout Social excels in team collaboration, allowing for seamless communication and task assignment. The tool's ability to address various aspects, from competitor monitoring to in-depth reporting, sets it apart as a comprehensive solution. Overall, Sprout Social Professional's combin

What is your favorite aspect of this product?

One of the most notable features of Sprout Social is its ability to provide a comprehensive experience in social media management. The platform combines an intuitive and user-friendly interface with advanced features, such as efficient post scheduling, detailed performance analytics, and effective team collaboration tools. Sprout Social's versatility in addressing various needs, from competitor monitoring to managing paid advertising, contributes to its outstanding position in the social media management tools market.

What do you dislike most about this product?

My experience with Sprout Social has been entirely satisfactory as I have found absolutely nothing to dislike about this social media management platform. From its intuitive interface to its advanced features and exceptional customer service, Sprout Social has exceeded all my expectations. The absence of performance issues, glitches, or significant limitations makes it a standout choice for social media professionals seeking a disappointment-free experience.

What recommendations would you give to someone considering this product?

If you're considering using Sprout Social, I would recommend getting familiar with its interface and features by connecting all relevant accounts for centralized management. Customize reports and analytics based on your goals, explore collaboration capabilities if working in a team, and make use of provided training resources. Stay updated on new features and test customer support before needing it. Following these steps will help you maximize the effectiveness of Sprout Social in managing your social media.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elias R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Sprout Social Shines, Complete Social Media Tool

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

Fpr me, what makes Sprout Social Professional stand out is its mix of powerful features and user-friendly design. It's a one-stop solution for managing social media, offering great analytics, easy scheduling, and tools for engaging with your audience. The platform's simple interface works well for both beginners and experienced users. Plus, their strong customer support sets them apart, providing quick help whenever you need it.

What is your favorite aspect of this product?

One thing that comes to my mind is its intuitive and easy-to-use interface. It makes managing multiple social media accounts super easy. The platform's clean design and straightforward navigation simplify tasks like scheduling posts, engaging with followers, and analyzing performance. It just feels natural to use, saving time and making social media management enjoyable.

What do you dislike most about this product?

I'm really happy with Sprout Social and honestly, I haven't found anything that bugs me about it. Sure, every tool has its quirks, but nothing major that spoils my experience. It does the job well for me without any big issues.

What recommendations would you give to someone considering this product?

If you're thinking about trying Sprout Social, here are a few tips: Take advantage of the trial: Before committing, explore the platform's features during the trial period. Get a feel for how it works and see if it fits your needs. Invest time in learning: Spend some time getting familiar with all the features. Sprout Social has a lot to offer, so getting to know its capabilities can help you make the most of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Olivia B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Sprout Social stands out as a top-tier platform!

Likeliness to Recommend

8 /10

What differentiates Sprout Social Professional from other similar products?

Sprout Social's user interface is a standout feature, offering a sleek and intuitive design.

What is your favorite aspect of this product?

The analytics and reporting tools provided by Sprout Social are comprehensive, offering valuable insights into audience behavior, post performance, and overall social media effectiveness.

What do you dislike most about this product?

Some of the more advanced features may require a bit of time to master

What recommendations would you give to someone considering this product?

Its seamless interface, advanced analytics, and collaborative tools make it an ideal choice for businesses and individuals looking to elevate their social media presence and engagement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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