Sprout Social Professional Logo Award Winner Product Badge
Sprout Social Professional Logo Award Winner Product Badge
Sprout Social

Sprout Social Professional

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Sprout Social Professional
8.6 /10

What is Sprout Social Professional?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Professional won the following awards in the Social Media Management - Midmarket category

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Sprout Social Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Professional?

0% Negative
9% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 85

Social Response Management

88

Social Media Channel Integration Outbound

87

Dashboards and Visualization

86

Social Post Archival

85

Campaign Execution

84

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

84

Sentiment Analysis

83

Trend Analysis

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Breadth of Features

84

Ease of Data Integration

83

Ease of Customization

83

Quality of Features

82

Vendor Support

80

Product Strategy and Rate of Improvement

79

Sprout Social Professional Reviews

Sheril R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

High-Quality Social Media Tool

Likeliness to Recommend

8 /10

What differentiates Sprout Social Professional from other similar products?

It's obvious that this social networking tool is incredibly powerful since it anticipates our needs and provides us with the appropriate features, buttons, and shortcuts so that we don't have to look for them.

What is your favorite aspect of this product?

At this time, we are not performing any sort of substantial analysis of our social media metrics. Initially, I tried doing so by logging into each social networking platform separately, but it quickly became tedious. In Sprout Social, your data is safe and secure.

What do you dislike most about this product?

It's a little on the pricey side, and the interface might be daunting to newcomers. For a newcomer, it would be nice if the many features were more straightforward.

What recommendations would you give to someone considering this product?

The flexibility to write once and publish to numerous channels is a major time saver. By facilitating the production of content across numerous channels, Sprout saves a lot of time.

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Gerald C.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Excellent Results With Sprout Social

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

When it comes to social media management in general, Sprout Social is hard to beat. A bit pricey, but if you're searching for a social media management tool but aren't sure what you need, Sprout Social is your best bet because it offers a little of everything.

What is your favorite aspect of this product?

The sprout social network has grown and changed over time, but the company's focus on offering easy, effective solutions for social media marketing has remained constant. Having every significant network in one place to provide a response has been a huge time saver for me. Its capabilities, such as tagging tools and post performance reports, make it simpler to monitor the development of material, which in turn has a significant effect on the expansion of social networks.

What do you dislike most about this product?

There are a few functions that may be found on social media websites like Facebook that are not included in the platform. It will be wonderful when this problem is solved.

What recommendations would you give to someone considering this product?

Sprout Social is an excellent platform for managing your social media presence and reporting on its performance. Both collaboration and ease of use are greatly enhanced. Plan a demo of Sprout Social for your staff. They know everything there is to know about the subject and will share their wisdom with you. They are eager to hear any ideas you may have for improving the product and will discuss them internally to see whether or not they are feasible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aisha L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Incredible Success With Sprout Social

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

Now, we utilize Sprout Social to schedule posts, manage our social media accounts, and reply to Facebook messages. In addition, we utilize it for studying social analytics. Sprout Social is the go-to tool for our social media and customer care teams. We also make use of the assigned tasks feature on occasion in order to better distribute workloads.

What is your favorite aspect of this product?

Because Sprout Social's automation enables us to manage all of our social media accounts from a single dashboard, it is a very useful tool, particularly for the purpose of creating several versions of a post and sharing it across multiple social media platforms. With the scheduling ability of Sprout Social, we are able to publish to several accounts at the same time or at various times depending on the priority of the posts. We are able to plan posts, easily work together as a team, create reports, and do data analysis thanks to Sprout Social.

What do you dislike most about this product?

I really wish they will link with TikTok, I really wish they will integrate with Youtube, Presented an add-on for Shopify in order to increase its visibility to ecomm, A GRIN plugin that links to influencer tools was made available.

What recommendations would you give to someone considering this product?

For small businesses who are trying to get more done with less people, Sprout Social is a great tool. It simplifies responding to customers on the integrated platforms, enabling you to schedule material in advance, and provides insights for your social media profiles.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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