What is Sprout Social Professional?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Professional?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Response Management
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Ease of Customization
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Sprout Social Professional Reviews
Sheril R.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2023
High-Quality Social Media Tool
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
It's obvious that this social networking tool is incredibly powerful since it anticipates our needs and provides us with the appropriate features, buttons, and shortcuts so that we don't have to look for them.
What is your favorite aspect of this product?
At this time, we are not performing any sort of substantial analysis of our social media metrics. Initially, I tried doing so by logging into each social networking platform separately, but it quickly became tedious. In Sprout Social, your data is safe and secure.
What do you dislike most about this product?
It's a little on the pricey side, and the interface might be daunting to newcomers. For a newcomer, it would be nice if the many features were more straightforward.
What recommendations would you give to someone considering this product?
The flexibility to write once and publish to numerous channels is a major time saver. By facilitating the production of content across numerous channels, Sprout saves a lot of time.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Gerald C.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Excellent Results With Sprout Social
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
When it comes to social media management in general, Sprout Social is hard to beat. A bit pricey, but if you're searching for a social media management tool but aren't sure what you need, Sprout Social is your best bet because it offers a little of everything.
What is your favorite aspect of this product?
The sprout social network has grown and changed over time, but the company's focus on offering easy, effective solutions for social media marketing has remained constant. Having every significant network in one place to provide a response has been a huge time saver for me. Its capabilities, such as tagging tools and post performance reports, make it simpler to monitor the development of material, which in turn has a significant effect on the expansion of social networks.
What do you dislike most about this product?
There are a few functions that may be found on social media websites like Facebook that are not included in the platform. It will be wonderful when this problem is solved.
What recommendations would you give to someone considering this product?
Sprout Social is an excellent platform for managing your social media presence and reporting on its performance. Both collaboration and ease of use are greatly enhanced. Plan a demo of Sprout Social for your staff. They know everything there is to know about the subject and will share their wisdom with you. They are eager to hear any ideas you may have for improving the product and will discuss them internally to see whether or not they are feasible.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Aisha L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Incredible Success With Sprout Social
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
Now, we utilize Sprout Social to schedule posts, manage our social media accounts, and reply to Facebook messages. In addition, we utilize it for studying social analytics. Sprout Social is the go-to tool for our social media and customer care teams. We also make use of the assigned tasks feature on occasion in order to better distribute workloads.
What is your favorite aspect of this product?
Because Sprout Social's automation enables us to manage all of our social media accounts from a single dashboard, it is a very useful tool, particularly for the purpose of creating several versions of a post and sharing it across multiple social media platforms. With the scheduling ability of Sprout Social, we are able to publish to several accounts at the same time or at various times depending on the priority of the posts. We are able to plan posts, easily work together as a team, create reports, and do data analysis thanks to Sprout Social.
What do you dislike most about this product?
I really wish they will link with TikTok, I really wish they will integrate with Youtube, Presented an add-on for Shopify in order to increase its visibility to ecomm, A GRIN plugin that links to influencer tools was made available.
What recommendations would you give to someone considering this product?
For small businesses who are trying to get more done with less people, Sprout Social is a great tool. It simplifies responding to customers on the integrated platforms, enabling you to schedule material in advance, and provides insights for your social media profiles.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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