


What is Sprout Social Professional?
Sprout Social Professional all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization. People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
99 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 90%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Professional?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Response Management
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Campaign Execution
Social Media Channel Integration Inbound
Dashboards and Visualization
Sentiment Analysis
Social Post Archival
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Sprout Social Professional Reviews
Minak S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Unbelievable Social Media Management Tool
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
Our all-in-one social management solution, Sprout Social, enables our clients to do more with their social media presence. Improve audience engagement, improve publishing operations, interact, and transform social data into actionable insights at scale. A few of my customers find it simpler to maintain their social network accounts using Sprout. That's why it differs from all other products.
What is your favorite aspect of this product?
As somebody who has engaged in social networking sites for many years, I've tried and utilized a variety of social media management solutions. I've grown to like Sprout Social for a variety of reasons, but I can safely state that it is the greatest social media management platform available. It's simple to set up, simple to enroll new customers on platforms, and simple to use on a regular basis. Customized programs and paid marketing analyses have never been made simple.
What do you dislike most about this product?
So far, nothing more to complain about Sprout Social; we're still figuring things out, but then everything appears to be going well. Even if we do encounter issues, we should be able to devise solutions and discover solutions. It takes time, just like learning anything new, but I am so much more confident now than I was when we first started our group training.
What recommendations would you give to someone considering this product?
Check it first because there is a one-month free trial so you can evaluate whether it matches your specific aims. Make use of the customer service team; from our expertise, they reply fast and can assist you in navigating the system's many parts. Very simple to use and good at keeping social networks up to date with the latest technologies, the procedure is pretty quick, but everything planned is uploaded quickly. It is, indeed, a tool that I strongly suggest.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Allison C.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2021
Robust social media management tool
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
Sprout offers a full range of features. The data visualization tools are a game changer. It allows you to really identify what's working and not working.
What is your favorite aspect of this product?
I love the data visualization tools and that you can use the customization options to answer very specific questions about your own campaigns.
What do you dislike most about this product?
It is too expensive for many small clients.
What recommendations would you give to someone considering this product?
Use the trial and see if it really fits your needs before investing.
Pros
- Unique Features
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Joseph B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
I Have never used such a great social Management
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
Sprout SMB has greatly helped us to manage our social media accounts everything has exponentially changed since we started using this software, production has moved in the right direction. Doing the campaign of our product it has been automated something that has made our customers enjoy everything. From the same, we have been able to do a comparison with others gauging ourselves so as to get improvements in any area of demand and it is easy to obtain reports and feedbacks from the customers enhancing the customer and business relationship.
What is your favorite aspect of this product?
First of all, this product is a time saver this is enhanced well by the automation feature. With Sprout, there is efficiency in doing the work. Feedback is always gotten from the customer thus being able to know the customer reactions to your product. It is the perfect tool when it comes to collaboration. Does very impressive in campaign management and scheduling or rather Calendar management.
What do you dislike most about this product?
Nothing to dislike at all.
What recommendations would you give to someone considering this product?
You are looking for a social management tool I can assure and guarantee you that Sprout is the best you can have and experience a difference.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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