Sprout Social Professional Logo Award Winner Product Badge
Sprout Social Professional Logo Award Winner Product Badge
Sprout Social

Sprout Social Professional

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Sprout Social Professional
8.2 /10

What is Sprout Social Professional?

Sprout Social Professional all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization. People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Professional won the following awards in the Social Media Management - Midmarket category

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Sprout Social Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
84%
Conflict Resolution:
88%
Strategy & Innovation:
90%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Professional?

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0% Negative
9% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 85

Social Response Management

87

Social Media Channel Integration Outbound

86

Social Moderation and Workflow Management

85

Campaign Execution

84

Social Media Channel Integration Inbound

84

Dashboards and Visualization

84

Sentiment Analysis

83

Social Post Archival

82

Trend Analysis

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Availability and Quality of Training

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Quality of Features

82

Ease of Customization

82

Ease of Data Integration

81

Breadth of Features

81

Vendor Support

79

Product Strategy and Rate of Improvement

79

Sprout Social Professional Reviews

Minak S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Unbelievable Social Media Management Tool

Likeliness to Recommend

9 /10

What differentiates Sprout Social Professional from other similar products?

Our all-in-one social management solution, Sprout Social, enables our clients to do more with their social media presence. Improve audience engagement, improve publishing operations, interact, and transform social data into actionable insights at scale. A few of my customers find it simpler to maintain their social network accounts using Sprout. That's why it differs from all other products.

What is your favorite aspect of this product?

As somebody who has engaged in social networking sites for many years, I've tried and utilized a variety of social media management solutions. I've grown to like Sprout Social for a variety of reasons, but I can safely state that it is the greatest social media management platform available. It's simple to set up, simple to enroll new customers on platforms, and simple to use on a regular basis. Customized programs and paid marketing analyses have never been made simple.

What do you dislike most about this product?

So far, nothing more to complain about Sprout Social; we're still figuring things out, but then everything appears to be going well. Even if we do encounter issues, we should be able to devise solutions and discover solutions. It takes time, just like learning anything new, but I am so much more confident now than I was when we first started our group training.

What recommendations would you give to someone considering this product?

Check it first because there is a one-month free trial so you can evaluate whether it matches your specific aims. Make use of the customer service team; from our expertise, they reply fast and can assist you in navigating the system's many parts. Very simple to use and good at keeping social networks up to date with the latest technologies, the procedure is pretty quick, but everything planned is uploaded quickly. It is, indeed, a tool that I strongly suggest.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Allison C.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Robust social media management tool

Likeliness to Recommend

9 /10

What differentiates Sprout Social Professional from other similar products?

Sprout offers a full range of features. The data visualization tools are a game changer. It allows you to really identify what's working and not working.

What is your favorite aspect of this product?

I love the data visualization tools and that you can use the customization options to answer very specific questions about your own campaigns.

What do you dislike most about this product?

It is too expensive for many small clients.

What recommendations would you give to someone considering this product?

Use the trial and see if it really fits your needs before investing.

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Joseph B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

I Have never used such a great social Management

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

Sprout SMB has greatly helped us to manage our social media accounts everything has exponentially changed since we started using this software, production has moved in the right direction. Doing the campaign of our product it has been automated something that has made our customers enjoy everything. From the same, we have been able to do a comparison with others gauging ourselves so as to get improvements in any area of demand and it is easy to obtain reports and feedbacks from the customers enhancing the customer and business relationship.

What is your favorite aspect of this product?

First of all, this product is a time saver this is enhanced well by the automation feature. With Sprout, there is efficiency in doing the work. Feedback is always gotten from the customer thus being able to know the customer reactions to your product. It is the perfect tool when it comes to collaboration. Does very impressive in campaign management and scheduling or rather Calendar management.

What do you dislike most about this product?

Nothing to dislike at all.

What recommendations would you give to someone considering this product?

You are looking for a social management tool I can assure and guarantee you that Sprout is the best you can have and experience a difference.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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