Sprout Social Professional Logo Award Winner Product Badge
Sprout Social Professional Logo Award Winner Product Badge
Sprout Social

Sprout Social Professional

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Sprout Social Professional
8.6 /10

What is Sprout Social Professional?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Professional won the following awards in the Social Media Management - Midmarket category

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Sprout Social Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Professional?

0% Negative
9% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 85

Social Response Management

88

Social Media Channel Integration Outbound

87

Dashboards and Visualization

86

Social Post Archival

85

Campaign Execution

84

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

84

Sentiment Analysis

83

Trend Analysis

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Breadth of Features

84

Ease of Data Integration

83

Ease of Customization

83

Quality of Features

82

Vendor Support

80

Product Strategy and Rate of Improvement

79

Sprout Social Professional Reviews

Anthony H.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

It helps you to compete with your competitors

Likeliness to Recommend

8 /10

What differentiates Sprout Social Professional from other similar products?

The social media management and optimization platform for business. It helps you optimizing your accounts. It has features for story in a snap. It builds customer content. Provides best search engines and links. It has well organized interface with dashboard which provides you easy access to different features. It provides you create reports, discoveries, publishing your posts, feedbacks, creating tasks and messages. It helps you easy way of finding contents. It helps you scheduling your social media posts.

What is your favorite aspect of this product?

Sprout social is a platform to manage all the social media accounts for business and also provides us best optimization for our brands and business. It provides our business single hubs to get us access to publishing our products and post to social media sites. It provides you best analyzing for your all social media accounts and keep you engage to your all social media profiles. It helps you know about industry trending. It tells you about what people require these days. You can set your business and brands according to it. Simply it helps you in business intelligence. It also provides you competitive analyzing for your brand. It helps you b

What do you dislike most about this product?

If you need YouTube or apps like Pinterest you must need another platform because it does not offer you these two apps integration. Cannot give you access directly to the internet. You cannot give access of different account to single person in sprout social. It reports for your issue but not so good. Sometimes problems are not solved properly.

What recommendations would you give to someone considering this product?

It helps you scheduling your social media posts. One of the best use of this platform, it provides you option to set specific time for your posts and days whenever you want it to be posted it will be posted on time.

Pros

  • Respectful
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Natasha F.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Feature packed product!

Likeliness to Recommend

9 /10

What differentiates Sprout Social Professional from other similar products?

Sprout has some of the best additional features such as social listening, and great analytics and reporting structures.

What is your favorite aspect of this product?

The automated workflows

What do you dislike most about this product?

The price escalation when it comes to additional features

What recommendations would you give to someone considering this product?

It’s a great product for a SMB managing social media accounts. It would allow you to automate your social media marketing process to a great extent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Minak S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Unbelievable Social Media Management Tool

Likeliness to Recommend

9 /10

What differentiates Sprout Social Professional from other similar products?

Our all-in-one social management solution, Sprout Social, enables our clients to do more with their social media presence. Improve audience engagement, improve publishing operations, interact, and transform social data into actionable insights at scale. A few of my customers find it simpler to maintain their social network accounts using Sprout. That's why it differs from all other products.

What is your favorite aspect of this product?

As somebody who has engaged in social networking sites for many years, I've tried and utilized a variety of social media management solutions. I've grown to like Sprout Social for a variety of reasons, but I can safely state that it is the greatest social media management platform available. It's simple to set up, simple to enroll new customers on platforms, and simple to use on a regular basis. Customized programs and paid marketing analyses have never been made simple.

What do you dislike most about this product?

So far, nothing more to complain about Sprout Social; we're still figuring things out, but then everything appears to be going well. Even if we do encounter issues, we should be able to devise solutions and discover solutions. It takes time, just like learning anything new, but I am so much more confident now than I was when we first started our group training.

What recommendations would you give to someone considering this product?

Check it first because there is a one-month free trial so you can evaluate whether it matches your specific aims. Make use of the customer service team; from our expertise, they reply fast and can assist you in navigating the system's many parts. Very simple to use and good at keeping social networks up to date with the latest technologies, the procedure is pretty quick, but everything planned is uploaded quickly. It is, indeed, a tool that I strongly suggest.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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