Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

Composite Score
8.6 /10
CX Score
8.7 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Efficient Service
  • Enables Productivity
  • Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

89

Social Response Management

86

Social Moderation and Workflow Management

85

Social Asset Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

83

Social Post Archival

81

Dashboards and Visualization

81

Trend Analysis

80

Sentiment Analysis

79

Contextual Analysis

75

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

85

Business Value Created

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Ease of Customization

84

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

78

Sprout Social Enterprise Reviews

Preetesh P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Robust & Helpful Social Media Manager

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

Our all-in-one social management solution, Sprout Social, enables our clients to do more with their social media campaign. Improve audience engagement, optimise publishing operations, interact in real time, and transform social data into actionable insights—all at scale.

What is your favorite aspect of this product?

We recently transitioned from HubSpot to Sprout for social. Sprout's team was really helpful in allowing us to conduct a trial so we could understand how to use the tool, onboarding our hundreds of social accounts, and assuring we knew how to use all of the most important capabilities for our small team to achieve our social goals. The ability to view all messages from many connections and searches in a single mailbox.

What do you dislike most about this product?

I'd want to be able to save a draught without applying it for approval under the draughts area. It would be nice to be able to tag LinkedIn members in postings as well. I wish the regular view of the calendar looked better when exported to PDF. The content should include the whole copy as well as a larger thumbnail of the accompanying material. Also, when I publish fails, it would be fantastic to have more details than simply "unknown error".

What recommendations would you give to someone considering this product?

When it comes to posting, Sprout Social assists me in staying organised. I like the offered content calendar. In addition, the support personnel is superb. When I have a query, they always respond swiftly. I highly recommend Sprout Social for social media management work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Ashley M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Love working with the team and product

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

The service before and during using sprout social

What is your favorite aspect of this product?

The dashboard is very friendly and you can integrate many applications

What do you dislike most about this product?

Employee Advocacy isnt included automatically

What recommendations would you give to someone considering this product?

Definitely trial the product before using !

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yorvini Mariano R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

An excellent alternative with Sprout Social

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

Thanks to the multiple profiles offered in our company users have had the ability to better manage our social networks giving more visibility to our company and products, running our social profiles from one place simplifying the work and making it more optimal. Helping us to program and improve the content for our profiles, including a necessary variety of other platforms essential for the reach we were looking for.

What is your favorite aspect of this product?

It has a more integrated workflow giving you linear growth in all necessary areas, including the analysis and projections that are needed to keep up with the work involved in the networks at this time. It has an excellent training highlighting that nowadays it is increasingly difficult to get platforms that provide you with free and good quality training that allows you greater growth also in employees.

What do you dislike most about this product?

The breadth in the variety of languages could be better, sometimes it is a fairly recurrent limitation when we talk about international issues, sometimes when exporting PDF files it loses a lot of quality generating problems when trying to read and analyze them, the technical service could be better, sometimes the answers do not arrive on time and that generates uncertainty pausing unnecessarily.

What recommendations would you give to someone considering this product?

It is a very useful tool that will help you manage your networks implementing learning and saving you time, it is very easy to handle which generates excellent labeling in your campaign to create reports focusing on what you need to transmit effectively. The social aspect is extremely modern creating an unmatched advantage in these times, there is nothing you can not do because the informative windows that has always be aware of the updates and proposals.

Pros

  • Reliable
  • Caring
  • Acts with Integrity
  • Client's Interest First

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