Sprout Social

Sprout Social Enterprise

Composite Score

8.6 /10

CX Score

8.7 /10

108 Reviews

Claim Software

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

Filter By

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative

7% Neutral

91% Positive

Pros

Respectful
Efficient Service
Enables Productivity
Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Social Media Monitoring

Score 8.6

View Sprout Social Enterprise in this category (opens in a new tab)

Sprout Social Enterprise Reviews

Katlyn K.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

Easier end user applications

What is your favorite aspect of this product?

How easy it is to learn and schedule posts.

What do you dislike most about this product?

These varying platforms will always provide challenges to scheduling posts. It's a pain to have to customize each platform separately, and Instagram doesn't make it easy.

What recommendations would you give to someone considering this product?

It is costly. But easy to customize and have multiple accounts. Good for bigger companies with many users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alex S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Creates efficiencies that save us a lot of time

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Team collaboration tool is what attracted us to implement it. It has made a difference in our organization's collaborating experience and made it superior enabling teams to finish tasks effortlessly. Sprout’s team collaboration tools are particularly outlined to assist groups in increment visibility and accomplish workflow effectiveness. Its seamless integration with our existing tools has improved pulling of data and synchronizing them together. I love its ease of use that has made the learning curve less steep.

What is your favorite aspect of this product?

My favorite aspect of the product is the social listening tool that helps us better understand what the discussions are around our brand within the computerized space, it lets us make beyond any doubt we’re ruling share of voice in our industry in a significant, impactful, and positive way. Sprout’s progressed analytics rapidly got to be a favorite feature too. It’s imperative for all of us to have a line of locating into what’s going on, so we all get together routinely to do a profound plunge into our analytics, and growing is truly a tremendous component of that. It permits us to pull data in a steady and simple way.

What do you dislike most about this product?

Sprout Team is becoming everyone's favorite tool across our organization. I have nothing i dislike about the tool.

What recommendations would you give to someone considering this product?

Sprout Team has helped us better understand who our target audience is, how we can be most relevant and effective, and really take a customer-first approach. That was difficult for us to do before without having all the dots connected. Sprout Team has really helped us get to the next level as it relates to creating a truly engaged network, rather than just a one-way brand microphone. Sprout Team created efficiencies that save us a lot of time. People talking to us are going to get a much faster response than they would have otherwise.

Pros

Continually Improving Product
Efficient Service
Saves Time
Respectful

rose g.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Sprout Team

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

Easy to use. Good cost .

What is your favorite aspect of this product?

Easy to use no matter your ability online.

What do you dislike most about this product?

I dont have any complaints

What recommendations would you give to someone considering this product?

Absolutely GET IT !

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sprout Social Enterprise

What is Sprout Social Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Sprout Social Enterprise Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sprout Social Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Sprout Social Enterprise Reviews

Katlyn K.

Easy to use

Likeliness to Recommend

Pros

Alex S.

Creates efficiencies that save us a lot of time

Likeliness to Recommend

Pros

rose g.

Sprout Team

Likeliness to Recommend

Pros

Most Popular Sprout Social Enterprise Comparisons

Hootsuite Social Media Management Enterprise

Buffer

HubSpot Marketing Hub (Social)

Meltwater

Sprinklr Social

Agorapulse

1
Since last award

1
Since last award

Feature Ratings

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support