Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

Composite Score
8.6 /10
CX Score
8.7 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Efficient Service
  • Enables Productivity
  • Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

89

Social Response Management

86

Social Moderation and Workflow Management

85

Social Asset Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

83

Social Post Archival

81

Dashboards and Visualization

81

Trend Analysis

80

Sentiment Analysis

79

Contextual Analysis

75

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

85

Business Value Created

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Ease of Customization

84

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

78

Sprout Social Enterprise Reviews

Jodie A.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout unique optimal scheduling allows you to see the best time to schedule your post so that they will get the most engagement.

What is your favorite aspect of this product?

I most like being able to replicate and edit posts from one social media platform to another. It saves a lot of time.

What do you dislike most about this product?

The most recent update to the reporting system has meant that the new records are no longer compatible with my historical data. The reporting system was perfect and the update was unnecessary.

What recommendations would you give to someone considering this product?

It is a great product for standardising and streamlining social media output.

Pros

  • Reliable
  • Unique Features
  • Security Protects
  • Helps Innovate

Cons

  • Under Delivered
  • Slower Product Innovation

Kat H.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Sprout is fantastic!"

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

it is a program that is very easy to configure and manage, emn this differs from many programs.

What is your favorite aspect of this product?

Sprout provides everything my team of more than ten people needs to effectively manage client social media accounts.. Since they are platform partners, Sprout has access to the most recent API changes and integrations. With the aid of community management capabilities, I can handle hundreds of comments every day. The use of social listening and reporting helps to speed up the process of identifying and implementing new ideas and strategies. For the time being, I'll be utilizing Sprout exclusively for publishing and moderation tasks after experimenting with a variety of different services.

What do you dislike most about this product?

The social listening features are great, but I'd like to see more projects in my subscription. Several of our listening initiatives have exceeded the character limit and we've had to reduce keywords.

What recommendations would you give to someone considering this product?

Sprout's integration of all our social media requirements has reduced our training and tool expenses.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Danny L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Extensive features

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

The sheer breadth of features available. There are so many different ways to customize your Social listening

What is your favorite aspect of this product?

The ability to format media (i.e. photo dimensions for different platforms) within the publishing tool

What do you dislike most about this product?

The quantity of features can be a double-edged sword; sometimes it can take a while to locate a specific tool

What recommendations would you give to someone considering this product?

Overall, it's a really solid way to publish and moderate Social content. The support team is also very attentive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Less Transparent

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