Sprout Social

Sprout Social Enterprise

Composite Score

8.6 /10

CX Score

8.7 /10

108 Reviews

Claim Software

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details

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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative

7% Neutral

91% Positive

Pros

Respectful
Efficient Service
Enables Productivity
Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Social Media Monitoring

Score 8.6

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Sprout Social Enterprise Reviews

Navy H.

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Does what I need, might be better platforms

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

I am not sure. Head of our team chose this platform.

What is your favorite aspect of this product?

Easy to use & train others to use.

What do you dislike most about this product?

I can't duplicate/repost a post that has already been published.

What recommendations would you give to someone considering this product?

Overall, great for basic reporting & scheduling posts.

Pros

Performance Enhancing
Enables Productivity
Respectful
Security Protects

Laura I.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Nice Solution to Manage a Large Amount of Clients

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

I think the biggest differentiator is you can manage multiple social media accounts from one place.

What is your favorite aspect of this product?

Being able to manage and monitor different social media accounts from different clients is my favorite aspect. This has allowed my team better productivity and has allowed us to create better strategies.

What do you dislike most about this product?

I think it is a very very details software, sometimes it can be overwhelming and hard to navigate on it.

What recommendations would you give to someone considering this product?

Train as much as you can, educate yourself on this software to be able to take advantage of all the features.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Ravina M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

The best social media management service

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social Enterprise is a top-notch social media management tool with robust features that make it easy to manage and measure social media campaigns.

What is your favorite aspect of this product?

Sprout Social Enterprise is a powerful platform that empowers businesses to build strong, meaningful relationships with their customers through social media. With its robust suite of tools and analytics, Sprout Social Enterprise helps businesses improve their social media presence, engage with customers more effectively, and ultimately drive growth and success. Its user-friendly interface and excellent customer support make it a top choice for businesses of all sizes looking to make an impact in the digital sphere.

What do you dislike most about this product?

It's relatively high cost compared to some other social media management platforms. Additionally, while it offers many features and integrations, it may not be the best fit for businesses with more niche or specific social media needs. Some users may find the learning curve to be somewhat steep, particularly if they are not already familiar with social media management tools.

What recommendations would you give to someone considering this product?

Sprout Social Enterprise is a highly effective and powerful platform for businesses seeking to improve their social media presence and engagement. While it may not be the best fit for every business, those willing to invest in its robust features and analytics can expect to see real results. Consider Sprout Social Enterprise for a comprehensive social media management solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sprout Social Enterprise

What is Sprout Social Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Sprout Social Enterprise Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sprout Social Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Sprout Social Enterprise Reviews

Navy H.

Does what I need, might be better platforms

Likeliness to Recommend

Pros

Laura I.

Nice Solution to Manage a Large Amount of Clients

Likeliness to Recommend

Pros

Ravina M.

The best social media management service

Likeliness to Recommend

Pros

Most Popular Sprout Social Enterprise Comparisons

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1
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Feature Ratings

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support