Sprout Social

Sprout Social Enterprise

Composite Score

8.5 /10

CX Score

8.6 /10

115 Reviews

Claim Software

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details

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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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3 Top Rated Capabilities

4 Top Rated Features

2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 82%
Conflict Resolution:: 88%
Strategy & Innovation:: 87%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Efficient Service
Enables Productivity
Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

Social Response Management

Social Media Channel Integration Outbound

Social Asset Management

Social Moderation and Workflow Management

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Also Featured in...

Social Media Monitoring

Score 8.4

View Sprout Social Enterprise in this category (opens in a new tab)

Sprout Social Enterprise Reviews

Kasey Peek K.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

User friends and effective!

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

In my experience, Sprout Social’s scheduling features are more impressive than any other program on the market. The features are easier to use and are far more efficient.

What is your favorite aspect of this product?

I personally love the recommended posting times feature. This allows me to do my job in a more efficient manner and also manage other pages in an organized capacity.

What do you dislike most about this product?

I am mostly happy with this program, however, it would be a bit easier if the editing process was simplified. It can be confusing when trying to edit multiple posts.

What recommendations would you give to someone considering this product?

If you are looking for a quality social media management platform, I think you will be highly satisfied with Sprout Social. The customer service is excellent and the program delivers excellent results.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Miley E.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Excellent for Automated Publishing

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Unlike other similar products, Sprout Social offers so many features at ago. In my case, the social media related features were more than I could use.

What is your favorite aspect of this product?

My favorite aspect of this product is the automated publishing. This feature combined with post scheduling made my work easy in that I could write a post in advance then schedule when it should be published.

What do you dislike most about this product?

I have no dislike for Sprout Social at all. Instead, I would be glad if my employer renews the software.

What recommendations would you give to someone considering this product?

I would urge businesses that rely on social platforms to sell their products or services, or to reach their customers and target market to try this product, even if its the free trial version. I believe that it will bring a positive change in your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2020

"Easy to use, great time saver!"

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Caring
Trustworthy
Client Friendly Policies

Sprout Social Enterprise

What is Sprout Social Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Sprout Social Enterprise Ratings

84 Likeliness to Recommend

1 Since last award

92 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Sprout Social Enterprise?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Social Media Monitoring

Sprout Social Enterprise Reviews

Kasey Peek K.

User friends and effective!

Likeliness to Recommend

Pros

Miley E.

Excellent for Automated Publishing

Likeliness to Recommend

Pros

"Easy to use, great time saver!"

Likeliness to Recommend

Pros

Most Popular Sprout Social Enterprise Comparisons

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Feature Ratings

Social Media Channel Integration Inbound

Social Response Management

Social Media Channel Integration Outbound

Social Asset Management

Social Moderation and Workflow Management

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of IT Administration