Sprout Social

Sprout Social Enterprise

Composite Score

8.6 /10

CX Score

8.7 /10

108 Reviews

Claim Software

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details

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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative

7% Neutral

91% Positive

Pros

Respectful
Efficient Service
Enables Productivity
Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Social Media Monitoring

Score 8.6

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Sprout Social Enterprise Reviews

Perry B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Intuitive and Game-Changing Social Management

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

The customer support was definitely better than most!

What is your favorite aspect of this product?

Scheduling out posts and having a very clear visual of the social calendar was great not only for me managing the accounts, but also helpful for leadership to get a quick snapshot of what was going on.

What do you dislike most about this product?

There was not anything I had a major issue with

What recommendations would you give to someone considering this product?

Do your homework comparing to other softwares, but this one is hard to beat for the value considering the robustness of the tool.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Peter S.

Role: Sales Marketing
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Scheduling, Smart Inbox and Tagging. Worth It.

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

The clear focus on social integration. It is a "social first" platform. Not something intended for another use that just slapped "social" on to the name. And it shows.

What is your favorite aspect of this product?

Scheduling, Smart Inbox and tagging. These three features alone make it worth the cost. Scheduling is essential for any sort of social media strategy. The Smart Inbox ensures you never miss a comment or message. And tagging makes reporting efficient and clean.

What do you dislike most about this product?

The cost is the hardest part. It is pricey. But if you manage 3-5 channels with lots of engagement and need to regularly provide reports, it's worth it.

What recommendations would you give to someone considering this product?

Make sure you need a solution this robust. Sprout is not intended to serve your basic social media needs. It is for the professional and is priced and featured accordingly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adam M.

Role: Sales Marketing
Industry: Transportation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use and improves efficiency, a bit pricey

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout has a very user friendly design and look and continues to integrate with other social platforms, allowing your to import them your dashboard.

What is your favorite aspect of this product?

Sprout is very user friendly, an easy "all-in-one" Social platform to monitor all of your social platforms in one dashboard.

What do you dislike most about this product?

Sprout is on the pricey side, costing our business over $99/month. We do not purchase the upgraded options.

What recommendations would you give to someone considering this product?

Highly recommend if you are looking to monitor all of your social platforms in one location. It is very easy to import your social channels and engage with customers, if you have a lot of social activity.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sprout Social Enterprise

What is Sprout Social Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Sprout Social Enterprise Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Sprout Social Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Sprout Social Enterprise Reviews

Perry B.

Intuitive and Game-Changing Social Management

Likeliness to Recommend

Pros

Peter S.

Scheduling, Smart Inbox and Tagging. Worth It.

Likeliness to Recommend

Pros

Adam M.

Easy to use and improves efficiency, a bit pricey

Likeliness to Recommend

Pros

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Feature Ratings

Social Media Channel Integration Inbound

Social Response Management

Social Moderation and Workflow Management

Social Asset Management

Social Media Channel Integration Outbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Vendor Support