What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Efficient Service
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Response Management
Social Moderation and Workflow Management
Social Asset Management
Social Media Channel Integration Outbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Sprout Social Enterprise Reviews
Kathryn G.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"Very useful program with many features."
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
This application is unique in comparison to others because it possesses a multitude of features, it is simple to operate, and it provides excellent customer service. This is such a great program.
What is your favorite aspect of this product?
Ease with which posts can be scheduled and published. I wish that I could tag people and things in IG videos, add cover photographs to Reels, and schedule Stories without having to go through a workflow.
What do you dislike most about this product?
The inability to schedule Stories and Reels, as well as the absence of a feature that allows users to share multi-media carousel posts, are two major drawbacks. In addition, I wish there were improved methods to interact with content directly from the listening dashboard.
What recommendations would you give to someone considering this product?
My opinion is that the user interface of this software is head and shoulders above that of Hootsuite, and as a result, I have no hesitation in wholeheartedly recommending it to others. The level of customer assistance provided is of exceptional quality! In the event that I encountered any issues while using SproutSocial, their customer care was accessible to assist me through either live chat or email.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Ezra M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Great Product!
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
The Social Response Management is great
What is your favorite aspect of this product?
The Usability is impressive Sentiment Analysis offers insightful information regarding team operations
What do you dislike most about this product?
Training materials should be more accessible especially on team management.
What recommendations would you give to someone considering this product?
Sprout Team is an impressive social management software. It makes interactions interesting and allows for personalized marketing.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Please tell us why you think this review should be flagged.
Brooke K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
The tool is great and simple to use.
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
It is easier to use than other apps and has a more aesthetically pleasing user interface. This is what sets it apart.
What is your favorite aspect of this product?
I like the sleeker, more contemporary design of sprout social over that of Hootsuite. Moreover, the extensive reporting and well-thought-out visualizations are two features I particularly appreciate. For my purposes, the evaluation of profile performance across networks is the most helpful. In this way, it's simple to assess progress or setbacks. Apparently, you can also export such reports, which is a great feature. In my opinion, both the campaigns and the tagging will prove to be really useful in the long run. I have started using tags in my postings, but not yet have enough data to analyze reports.
What do you dislike most about this product?
The organization of several of the options on the sidebar annoys me. Since I assume that scheduling and planning social events is the primary motivation for utilizing sprout, I would prioritize the publisher. And it's incredibly annoying that the "You've explored all the fundamentals!" message keeps popping up on my Dashboard. Just don't bother with it; it's a total waste of room.
What recommendations would you give to someone considering this product?
I would suggest this product because of its reasonable cost, its intuitive interface, its consistent feature upgrades, and its helpful customer service. The user-friendliness of the UI for seeing responses, retweets, and mentions is the characteristic that stands out the most.
Pros
- Unique Features
- Efficient Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
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