Sprout Social Enterprise Logo Award Winner Product Badge
Sprout Social Enterprise Logo Award Winner Product Badge
Sprout Social

Sprout Social Enterprise

8.6 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Monitoring category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

0% Negative
3% Neutral
97% Positive

Pros

  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 84

Social Media Channel Integration Inbound

90

Publishing

89

Visual Analytics

87

Dashboards and Reporting

84

Collaboration

83

Sentiment Analysis

81

Audience Segmentation

81

Influencer Identification

80

Competitor Tracking

80

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Ease of Customization

89

Business Value Created

89

Quality of Features

87

Breadth of Features

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

84

Usability and Intuitiveness

83

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

80

Sprout Social Enterprise Reviews

Monica V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Great tool for social media and content"

Likeliness to Recommend

7 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social differs from other programs because it has better features and good customer service.

What is your favorite aspect of this product?

Sproud Social has been a great tool for us to plan and post material to our company's social media accounts. Sprout's user interface is quite basic and understandable, making it a breeze to plan posts and manage many social media accounts from the same place. Whenever we've needed help, their customer care has always been prompt and efficient.

What do you dislike most about this product?

However, we realize this is a common issue for third-party apps like Sprout Social, and so we're not complaining. We'd just want to be able to control Instagram direct messages from our dashboard.

What recommendations would you give to someone considering this product?

If you're looking to handle social media and content creation on your own or with a team, this is an excellent option. Because it isn't difficult to use and has a great training and customer care staff, I recommend it.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Shannen Kelly P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Milijana C.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Manage and keep social networks up to date

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Since implementing and using Sprout Social, we have noticed a better performance in managing our organization's social media accounts. It simply simplifies everything when it comes to managing social networks and measuring the effectiveness of everything we post on them. The reports we get from Sprout have helped us to better plan our brand's social networks.

What is your favorite aspect of this product?

One of the best qualities of this tool is the ease and speed with which we can program content for our social networks and monitor all publications to measure their effectiveness. The analytical capacity of this program is one of its most outstanding features and the reports it generates have played a fundamental role in the social growth of our brand. Sprout Social is undoubtedly an excellent tool for social network management.

What do you dislike most about this product?

The only flaw of Sprout is that the mobile application is not as good, in my opinion, as the computer one, this is due to the lack of important functions, without a doubt, it still has a wide margin for improvement.

What recommendations would you give to someone considering this product?

I have to highly recommend it, it is a simply exceptional tool to plan and manage several social networks in one place. Its user interface is intuitive, scheduling content is easy and its analytics are excellent.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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