SOCi

SOCI Social

Composite Score

7.1 /10

CX Score

7.1 /10

27 Reviews

Claim Software

What is SOCI Social?

Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.

Company Details

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Awards & Recognition

SOCI Social won the following awards in the Social Media Management - Midmarket category

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4 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

SOCI Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SOCI Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SOCI Social?

7% Negative

12% Neutral

81% Positive

Pros

Includes Product Enhancements
Continually Improving Product
Security Protects
Friendly Negotiation

Feature Ratings

Average 83

Campaign Execution

Social Response Management

Dashboards and Visualization

Trend Analysis

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Sentiment Analysis

Social Media Channel Integration Outbound

Vendor Capability Ratings

Average 81

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Customization

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

SOCI Social Reviews

Tiffanie T.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Very easy and simple, but effective!"

Likeliness to Recommend

8 /10

What differentiates SOCI Social from other similar products?

it differs from other programs because it is easy to use and very simple.

What is your favorite aspect of this product?

SoCi is essentially a one-stop shop for all of my social media management needs, including Hootsuite, Chatmeter, and MindStream. For the first time, I was able to publish to Facebook, Instagram, and Google My Business at the same time using this scheduling program.

What do you dislike most about this product?

There's a learning curve involved in using the program to its fullest extent since there's so much to understand. It's a good thing there are so many films available via "SoCi University" to aid out the support workers.

What recommendations would you give to someone considering this product?

I recommend it because it is a program that allows us to easily publish on Twitter / Insta / and Facebook.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

David P.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Best social media management product

Likeliness to Recommend

9 /10

What differentiates SOCI Social from other similar products?

I have no experience from similar social media platform in my experience.

What is your favorite aspect of this product?

It has the capability to manage our social media tools and can easily reach large targeted group of customers. Our advertisement projects are well managed from the great performance of this great tool. It keeps clear records of all our customers and can easily reach our customers during email marketing campaigns.

What do you dislike most about this product?

I have not experienced any poor performance from this performance that can affect our daily operation.

What recommendations would you give to someone considering this product?

SOCI Social is very powerful tool that coordinates all social media advertisements processes and can easily achieve any business enterprise performance in social media marketing.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

SOCI Social

What is SOCI Social?

Company Details

Need Assistance?

Awards & Recognition

SOCI Social Ratings

80 Likeliness to Recommend

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love SOCI Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

SOCI Social Reviews

Tiffanie T.

"Very easy and simple, but effective!"

Likeliness to Recommend

Pros

David P.

Best social media management product

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

Campaign Execution

Social Response Management

Dashboards and Visualization

Trend Analysis

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Sentiment Analysis

Social Media Channel Integration Outbound

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Business Value Created

Ease of Customization

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness