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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Divyansh P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Powerfully software to prepare sheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I think the feature that differenciates smartsheet from other similar product is its combination of traditional sheet with powerful collaboration tools

What is your favorite aspect of this product?

I think my favourite aspect would be the flexibility and versatility the software provides by combining spreadsheet with powerfull tools

What do you dislike most about this product?

The smartsheet lacks basic formatting capabilities which are available in traditional spreadsheets

What recommendations would you give to someone considering this product?

I would definitely recommend smartsheet as it is a very powerful combination of spreadsheet and powerful tools but one should know that it is hard for starters to use it as it has complex interface

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Respectful

Dilip G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Very useful application for sheets management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I feel the feature that differenciates smartsheet from other product is its flexible spreadsheet like interface which allows powerful project management.

What is your favorite aspect of this product?

My favourite aspect about smartsheet is its ability to combine powerfull collaboration tools to tarditional spreadsheets.

What do you dislike most about this product?

Despite its powerful feature the new user can face problem due to its complex user interface.

What recommendations would you give to someone considering this product?

I will recommend smartsheet as its a powerful combination of spreadsheet and other collaboration tools but one should note that it would take time to learn it completely due to uts complex user interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Midhuna S.

  • Role: Finance
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great Product with Room for Even More Innovation

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out with its flexible grid interface, powerful automation, and strong collaboration features. It's highly versatile, integrates well with other tools, and offers customizable dashboards and reports, making it ideal for teams of all sizes.

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is its flexibility. The platform combines the simplicity of a spreadsheet with the powerful features of project management software. This versatility allows you to customize it to fit almost any workflow or project, whether you're managing tasks, timelines, or complex processes. It's like having a tool that adapts to your needs, no matter how simple or intricate they are.

What do you dislike most about this product?

One of the main drawbacks of Smartsheet is its learning curve for new users. While the platform offers a lot of functionality, it can be overwhelming at first, and setting up more complex features or automations may require a bit of time and training. Additionally, some users might find that the pricing can become quite high as you scale up or add more advanced features.

What recommendations would you give to someone considering this product?

If you’re considering Smartsheet, start by trying the free trial to see if it fits your needs. Take advantage of the training resources available to get up to speed quickly. Clearly define your requirements to customize the platform effectively. Make sure it integrates well with your existing tools and review the pricing structure to understand how costs may increase with additional users or features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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