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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Aurangzeb Nawaz K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Smarsheet changes the work ways

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The two elements that make Smartsheet so valuable are the flexibility of the software and the great training and reference pages that make unlocking the software's potential easy.

What is your favorite aspect of this product?

My favorite feature is the automation. Having the ability to automate communication to our vendors is invaluable and saves my small team a lot of time that we would not otherwise have. It is incredibly easy to setup and the interface is very user friendly.

What do you dislike most about this product?

While Smartsheet is packed with features, the learning curve can be steep, requiring some time to fully grasp and utilize all the available functionalities.

What recommendations would you give to someone considering this product?

Recommending due to its versatile features and user friendly interface .

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gary W.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The platform includes powerful automation features

What is your favorite aspect of this product?

The platform’s ability to adapt to various workflows and project management needs

What do you dislike most about this product?

The number of pre-built templates is not as extensive as some other tools,

What recommendations would you give to someone considering this product?

Its flexibility is great, but it's important to ensure it fits your specific use case.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Sayyam M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

A comprehensive review on smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I think the thing which differentiate smartsheet from other similar softwares is the powerful combination of traditional spreadsheet and powerful tools. Due to which it is easy for user to understand how to use as it is traditional spreadsheet interface with so many tools to improve work.

What is your favorite aspect of this product?

My favourite aspect about smartsheet is it's flexibility and adaptability one can easily adapt with smartsheet as it uses traditional spreadsheet interface.

What do you dislike most about this product?

There is nothing that I dislike about smartsheet however there are minor things but they are not worth to be disliked

What recommendations would you give to someone considering this product?

I recommend that one should first assess their need and then decide whether they want to use it or not . Because it contains so many powerful tool which will become burden to you if you don't use them

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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