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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Mary N.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

An exceptional product for project management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a smart solid software that enables you to manage your daily tasks and projects with ease. I like it because it makes my work more easier and efficient. It is simple to implement and set up.

What is your favorite aspect of this product?

My favorite aspect of smartsheet is its usability and simplicity, it is easy, simple and fast to install and set up. It allows you to create and assign tasks faster. Again, smartsheet allows you to manage your task and project with ease. I like the customer service, very responsive and friendly.

What do you dislike most about this product?

I have nothing to mention as a disappointment. Smartsheet is a super incredible platform for project and task management.

What recommendations would you give to someone considering this product?

I recommend Smartsheet for project and task management. Smart and reliable solution for task and project management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Juan Vinay F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

To manage projects and facilitate teamwork.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

One of the most value-adding features of Smartsheet to any business is collaborative work. Imagine having everyone involved in a project in the same place, with the same information, creating and updating project progress data. With collaborative work in Smartsheet you save many hours of work and improve the efficiency of administrative work.

What is your favorite aspect of this product?

In my experience, some of the most notable benefits of Smartsheet are: Without a doubt, collaborative work, the possibility of involving everyone in the same place, including suppliers or temporary collaborators. Because it is a cloud solution, you have access from anywhere you have an internet connection. It does not require installation on the job computer. Its spreadsheet-based core makes it familiar to most people by making it easy to implement and avoiding many of the hurdles that come with the change process. Integration with other IT solutions and task automation.

What do you dislike most about this product?

In the schedules you cannot have a baseline, you can carry a quantification of the deviation from the schedule, but it would not be as it happens in Microsoft Project. In most cases it is not a problem.

What recommendations would you give to someone considering this product?

Each company or workgroup may have specialized tools for its corporate functions, in which case there is a portfolio of commercial and popular applications that can be integrated with Smartsheet to have everything in one place. integration between applications is increasingly feasible in next-generation IT solutions. The integration with Smartsheet can be done in two ways, that is, you can connect an application like Salesforce to synchronize data.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Fair

Trevor H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

scheduling tasks visually, specifically and easily

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The Smartsheet interface includes the following elements that distinguish it: "Project": required to activate Gantt chart functions "Kanban" - Provides you with everything you need to start a Kanban project. "Task list": contains the name of each task, dates, task managers, completed tasks and various comments. "Sheet with form": to receive information from other interested parties. «Report»: for the creation of balance sheets

What is your favorite aspect of this product?

> Gantt chart: to visualize the tasks of a Gantt that can be modified as desired. > Calendar mode showing all current activities: planning, search function, reminders, etc. > map mode: to give a more visual aspect to the interface > send part or all of your sheet to a team member > share, exchange spreadsheets (access permissions can be defined) and link between cells

What do you dislike most about this product?

no automatic backup.

What recommendations would you give to someone considering this product?

My take on Smartsheet Personally, I believe that Smartsheet is a revolution in terms of project management software. Although it takes some getting used to, it is easy to find our markings and I realize that the layout of the interface in sheets, rows and columns is a good idea. Highly customizable and visual, we can only blame it for its Windows 95 look, which I think gives it an authentic look. Good for me. For the rest, whether you are a team of 5 or 50 people, Smartsheet will allow you to play without worry with KPIs, deadlines and deliveries, always having a global vision of your project (s).

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

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