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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Philip S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Best for team collaboration!!

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Very easy to understand.

What is your favorite aspect of this product?

The powerful idea of SmartSheet is what I appreciate best about it. At the point when I initially began utilizing it, it was a form in my psyche's Excel cloud. As how I might interpret my foundation has developed, I've come to see the value by they way you can do as such a lot more representations, designs, and expert things with it. SmartSheet's most useful element is its simple UI, which makes it an astounding hierarchical instrument. It was basic and fast for a very long time from across the group to submit. We have far off colleagues, and it was easy to team up on an information sheet.

What do you dislike most about this product?

I would rather avoid the way that there are no highlights for record troubles. Assuming there was a component for that, it wasn't effectively available. It would be gainful to incorporate a page with examples for the different characteristics. I would have likewise invited a client care line. It's hard to get somebody to get the telephone. What I find troublesome is regularly considering others. Large numbers of my associates have observed it trying to chip away at SmartSheet inferable from an assortment of issues, including abhorrence for change, newness to innovation, and anxiety toward disappointment.

What recommendations would you give to someone considering this product?

This is the application to utilize assuming you need a unique undertaking the executives arrangement that is cloud-based and permits you to easily communicate with a few people. I would suggest investing some energy getting more familiar with every one of the highlights accessible. This program has a ton of undiscovered possibility and can accept it to the extent that you need, and it additionally coordinates successfully with different applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Valentina G.

  • Role: Finance
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

Smartsheet is more than a CRM it's the best choice

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Since installing this software in the office, I have been able to complete my assigned activities and tasks more easily, as they are more visible on the sheet, than in the other CRM. The cells can be put together to create a summary of the information. For me it is the ideal CRM.

What is your favorite aspect of this product?

It is as intuitive as an Excel sheet, which makes it very easy to use, but it has many more built-in functions to successfully manage each activity. The real-time task updates are a great help to know the real status of the project. Alarms and notifications are great for reminding you of activities that might be overlooked.

What do you dislike most about this product?

I have few complaints with this software, although I wish its mobile app was as comprehensive as its web version is. Another flaw is that it takes a long time to upload files to the cloud, depending on the size of the file and for some it has been overwhelming with so many cells when running many projects.

What recommendations would you give to someone considering this product?

A very intuitive and easy to use tool, many advantages and very few disadvantages I have achieved when working with this software. My activities are smoother, more efficient and I always finish ahead of schedule, thanks to its system of alarms and reminders.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Selena R.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Brilliant sheet, set up multiple sheets,

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheets sharing in various ways for example presenting on conversion, emailing, sharing over text stages. It's pretty and truly natural to include various layers for example task proprietors, conditions, the basic way of outwardly engaging when I share with colleagues they can rapidly get the data they need and it doesn't seem confounded or tangled

What is your favorite aspect of this product?

Adding errand and conditions, working together with other colleagues, Distributing results, joining other work plans

What do you dislike most about this product?

Smartsheet having more prompts for the client, Perhaps an I incorporation that gets the sort of work plan that has been created and submits proposals, The free client profile is restricted justifiably yet it sucks.

What recommendations would you give to someone considering this product?

Having the option to see the task in contrast with our authoritative objectives is truly useful particularly with multidisciplinary group Having the option to lay out repeatable cycles in view of an executed work plan permits us to guarantee we are distinguishing best practices Having the option to rapidly channel assets permits us to see where were over assigned and make changes in staffing Having the option to rapidly channel assets permits us to see where were over designated and adapt

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Respectful

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