Smartsheet Customer Reviews 2025 | SoftwareReviews

Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

256 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 93%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Transparent
Fair
Helps Innovate
Reliable

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Osama B.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Perfect tool for all Project needs

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet allows me to automate part of my work and customize processes as needed. It is also very helpfull to receive/request information and keep an organized dataset that can be shared with all teamembers.

What is your favorite aspect of this product?

Smartsheet is a really great tool to use for when you want to collaborate with others who need to see the same info. They can then update and the updates are done in real-time. We have been using it for a number of years now and every year it gets better and better with added features to make our collaboration that much easier.

What do you dislike most about this product?

I would welcome more opportunities for branding and customization, particularly in form design. Additionally, I would like the ability to share entire folders with individuals, rather than just the full environment or specific sheets.

What recommendations would you give to someone considering this product?

Highly recommended tool for all Project needs

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Gary W.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The platform includes powerful automation features

What is your favorite aspect of this product?

The platform’s ability to adapt to various workflows and project management needs

What do you dislike most about this product?

The number of pre-built templates is not as extensive as some other tools,

What recommendations would you give to someone considering this product?

Its flexibility is great, but it's important to ensure it fits your specific use case.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Sayyam M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

A comprehensive review on smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I think the thing which differentiate smartsheet from other similar softwares is the powerful combination of traditional spreadsheet and powerful tools. Due to which it is easy for user to understand how to use as it is traditional spreadsheet interface with so many tools to improve work.

What is your favorite aspect of this product?

My favourite aspect about smartsheet is it's flexibility and adaptability one can easily adapt with smartsheet as it uses traditional spreadsheet interface.

What do you dislike most about this product?

There is nothing that I dislike about smartsheet however there are minor things but they are not worth to be disliked

What recommendations would you give to someone considering this product?

I recommend that one should first assess their need and then decide whether they want to use it or not . Because it contains so many powerful tool which will become burden to you if you don't use them

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Osama B.

Perfect tool for all Project needs

Likeliness to Recommend

Pros

Gary W.

Fantastic product

Likeliness to Recommend

Pros

Sayyam M.

A comprehensive review on smartsheet

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

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