Smartsheet Logo
Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

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2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Collaboration

89

Planning and Scheduling

85

Workflow Management

85

Document Management

84

Resource Management

84

Time & Expense Tracking

83

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Jessica A.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

An efficient tool for Project Management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It is different in many ways from its competitors. It is a very flexible tool and user-friendly interface. It is easy to adopt for users who are beginners and have dealt with much easier tools earlier. Unlike others, it offers a wide range of customization to meet the demands of the project.

What is your favorite aspect of this product?

All of its features are my favorite. However, some come at the top such as its spreadsheet-like interface. It is very similar to Excel making it easy and comfortable for beginners to use. It also facilitates authentic project management features including workflow automation, Gantt charts, and customizable dashboards. It assists users in sorting out complex management projects with ease. Making a strong bridge between team and department, makes it prioritized for dynamic projects.

What do you dislike most about this product?

It has many strengths making it the first choice for those dealing with complex managing projects. It offers a wide range of automation options, making it more comfortable for its users. However, to fully utilize any tools, one should first learn their basic technical features through guidance and tutorials.

What recommendations would you give to someone considering this product?

I highly recommend this tool for managing projects offering maximum accuracy and validity. Especially for projects, that demand detailed tracking, strong collaboration between teams and departments, and reporting. Its flexibility and versatility make it the first choice for industries of all scales and projects of all dimensions.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Fair

MD S.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Excel-like Layout, Easy Transition, Custom Workflows, Conditional Alerts and Notifications

What is your favorite aspect of this product?

One of the standout aspects of Smartsheet that I particularly appreciate is its versatility. Smartsheet combines the power and flexibility of a spreadsheet with advanced project management and collaboration features. This hybrid nature allows teams from various industries and with different needs to tailor the platform to their workflows I also like how the automation capabilities allow users to streamline repetitive tasks without needing any coding knowledge. Setting up triggers for alerts, status updates, or approvals based on conditions within a project is incredibly helpful for improving efficiency and reducing manual oversight.

What do you dislike most about this product?

1) SmartSheet’s views, such as Gantt charts and dashboards, can feel a bit rigid. There is sometimes a lack of flexibility in customizing them compared to other tools like Excel or Google Sheets. 2) SmartSheet can get expensive, especially for smaller teams or individual users who need access to advanced features. Its pricing model may not be as competitive as some other tools with similar features. 3) The mobile app version of SmartSheet is not always as smooth or user-friendly, particularly when dealing with larger sheets or more intricate projects.

What recommendations would you give to someone considering this product?

1) Determine what specific features you need. SmartSheet excels in project management, collaboration, and task tracking, so if these are your primary needs, it could be a good fit. 2) Take advantage of any free trial or demo version to get a hands-on feel for the interface and capabilities. This will help you see how it handles your typical tasks and whether it integrates well with your other tools. 3) If your team needs strong collaboration features, SmartSheet’s capabilities in real-time updates, sharing, and task assignment can be very useful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rushabh L.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Very good resource, file and document management.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Its having many different features other then peers like Pre built Templates, Mobile Access and security and compliance wise also good.

What is your favorite aspect of this product?

Its having very good capability of Mobile Access.

What do you dislike most about this product?

Its not having AI powered task management system in Gen AI world.

What recommendations would you give to someone considering this product?

This tool is very good and easy to use but before buying this software comparison is needed because there are ample of software available in the market and having different functionalities.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

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