Smartsheet Logo
Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

Filter By

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Collaboration

89

Planning and Scheduling

85

Workflow Management

85

Document Management

84

Resource Management

84

Time & Expense Tracking

83

Dependency and Milestone Tracking

83

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

83

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Alex-Kel S.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Flexible Project Management Tool.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is different by being at once a spreadsheet tool and a project management software. The platform’s grid pattern is familiar to spreadsheet people but it also offers some robust tools such as Gantt charts, kanban boards and automated workflows. This hybrid solution is easier to learn than some more advanced project management systems and therefore more readily accessible to the wider set of users in an organization.

What is your favorite aspect of this product?

I love that Smartsheet is so automated. The app gives users the power to create detailed multi-step workflows that could be quite useful for streamlining projects. You could, for example, automate push notifications for future due dates, approve documents when certain conditions are satisfied, or even just notify you when a task is complete. That kind of automation is time saving, human error-reducing and it assures the project management of an organization.

What do you dislike most about this product?

The only downside of Smartsheet that I don’t like is that it’s not very offline. It does have a mobile app available, but the app’s capabilities are limited when you’re not connected to the internet. This is an issue for team members that have to update project data or look at sensitive information in locations with a poor internet connection. The lack of powerful offline support could affect productivity of teams operating from different countries or on the road.

What recommendations would you give to someone considering this product?

If you are a business owner thinking about using Smartsheet, I suggest first conducting a thorough project management and team analysis. Smartsheet is ideally suited to teams where flexibility and teamwork are key and project managers might not be the same. For your business that cares about something flexible enough to fit multiple project workflows and evolve with your company Smartsheet is a good option. Just make sure its features are exactly what you need (e.g. in resource management and custom use cases for the industry).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shruti T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

great platform for collaborative work management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

it Combines the functionality of a spreadsheet with project management tools.

What is your favorite aspect of this product?

it have easy to use interface for users familiar with spreadsheets.

What do you dislike most about this product?

it's pricing can be high for premium feature.

What recommendations would you give to someone considering this product?

It’s ideal for project managers, marketing teams, and operations professionals.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Acts with Integrity

Cons

  • Slower Product Innovation

Prem V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

best work management platform

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It uses a familiar spreadsheet like interface.

What is your favorite aspect of this product?

It's accessible to users who are familiar with tools like microsoft Excel.

What do you dislike most about this product?

It's complicated for new users.

What recommendations would you give to someone considering this product?

its recommended for organization who are looking for a tool that combines project management.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Most Popular Smartsheet Comparisons