Smartsheet Customer Reviews 2025 | SoftwareReviews

Smartsheet

Composite Score

9.1 /10

CX Score

9.3 /10

133 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

1 Top Rated Features

2024

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 95%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Efficient Service
Performance Enhancing

Feature Ratings

Average 87

Project Management

Tasks and Workflow Management

Document Management

Project Portfolio Management

Timesheet Management

Lifecycle Management

Resource Planning

Analytics and Reporting

Mobile

What If Analysis

Risk and Fraud Assessment

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Mojo M.

Role: Sales Marketing
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Effectiveness in Collaboration

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Easy to set and achieve team goals on one page.

What is your favorite aspect of this product?

Visibility of all teams activities. Easy tracking of projects .

What do you dislike most about this product?

I have nothing like a dislike.

What recommendations would you give to someone considering this product?

Perfect for all collaboration needs.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Alexis S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

All Inclusive Collaboration House

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Automation of most processes minimising human errors.

What is your favorite aspect of this product?

One dashboard of all information an all activities.

What do you dislike most about this product?

No main downside.

What recommendations would you give to someone considering this product?

Best for effective collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Matt O.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

I mostly liked the tracking ability for some

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

you can create and manage projects from start to finish, from planning and assigning tasks to monitoring and evaluating progress. You can also assign resources to each task and monitor the workload of each team member.

What is your favorite aspect of this product?

The tool provides you with a clear and detailed view of the progress of your project, allowing you to make informed decisions and adjust the way forward if necessary. You can also set milestones and deadlines to make sure your team is on track.

What do you dislike most about this product?

It's a costly piece of software to license and these days operates on a subsription basis, so not easy to buy outright. I'd like to see the 'good old days' when you bought a CD and owned the sotware for life!

What recommendations would you give to someone considering this product?

In short, it is a powerful tool that allows you to manage your projects effectively and ensure that they are on the path to success. In resource management, the aggregate cost is not able to assign properly, slightly complex in user experience, and need some customization in the interface. Software is cost-effective to compare other project management tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Smartsheet Ratings

91 Likeliness to Recommend

97 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Smartsheet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Project Portfolio Management Includes basic aspects of multi-project, multi-program oversight with comprehensive, high-level reporting on progress and costs.

Timesheet Management Includes ability for resources to log hours against tasks and percentage completed in real time or post hoc.

Lifecycle Management Includes change requests and management, with budget, resource, and scope implications on current project and the portfolio.

Resource Planning Includes the ability to see which resources have capacity, assign projects and tasks, and to level assignments according to resource schedules and shifts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

What If Analysis Includes ability to create test scenarios to see implications of schedule or resource changes, with option to either implement or cancel all.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Project Portfolio Management - Enterprise

Task Management

Project Management - Enterprise

Smartsheet Reviews

Mojo M.

Effectiveness in Collaboration

Likeliness to Recommend

Pros

Alexis S.

All Inclusive Collaboration House

Likeliness to Recommend

Pros

Matt O.

I mostly liked the tracking ability for some

Likeliness to Recommend

Pros

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Feature Ratings

Project Management

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Project Portfolio Management

Timesheet Management

Lifecycle Management

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Mobile

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Risk and Fraud Assessment

Vendor Capability Ratings

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