Smartsheet Customer Reviews 2025 | SoftwareReviews

Smartsheet

Composite Score

9.1 /10

CX Score

9.3 /10

133 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

1 Top Rated Features

2024

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 95%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Efficient Service
Performance Enhancing

Feature Ratings

Average 87

Project Management

Tasks and Workflow Management

Document Management

Project Portfolio Management

Timesheet Management

Lifecycle Management

Resource Planning

Analytics and Reporting

Mobile

What If Analysis

Risk and Fraud Assessment

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Chi To S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Smartsheet has become our program landing page.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Ease of integration. User customization without the need of an administrator.

What is your favorite aspect of this product?

Dashboard ability.

What do you dislike most about this product?

Lack of debugging support.

What recommendations would you give to someone considering this product?

Test it out with a trial membership. Utilize the community site.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Reliable

Morgan B.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Versatile and user friendly!

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

As I said previously, it has an easy to navigate, user friendly interface. It is flexible with customization and allows for instant collaboration.

What is your favorite aspect of this product?

The collaboration it allows for between teams. I also really like the calendar view function!

What do you dislike most about this product?

I wish it had a reliable auto save function.

What recommendations would you give to someone considering this product?

Great for project management and portfolio management.

Pros

Enables Productivity
Efficient Service
Effective Service
Continually Improving Product

Michael D.

Role: Consultant
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use, affordable

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Because Smartsheet has an open source-like database, the user can do more than just manage projects. It can run data sets like budgets or marketing analysis. The Dashboard is decent enough to compete with PowerBI and Looker.

What is your favorite aspect of this product?

The flexibility

What do you dislike most about this product?

The Dashboard needs some more simple features especially around controlling text.

What recommendations would you give to someone considering this product?

Keep working to build out the dashbaord

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Smartsheet Ratings

91 Likeliness to Recommend

97 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Smartsheet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Project Portfolio Management Includes basic aspects of multi-project, multi-program oversight with comprehensive, high-level reporting on progress and costs.

Timesheet Management Includes ability for resources to log hours against tasks and percentage completed in real time or post hoc.

Lifecycle Management Includes change requests and management, with budget, resource, and scope implications on current project and the portfolio.

Resource Planning Includes the ability to see which resources have capacity, assign projects and tasks, and to level assignments according to resource schedules and shifts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

What If Analysis Includes ability to create test scenarios to see implications of schedule or resource changes, with option to either implement or cancel all.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Project Portfolio Management - Enterprise

Task Management

Project Management - Enterprise

Smartsheet Reviews

Chi To S.

Smartsheet has become our program landing page.

Likeliness to Recommend

Pros

Morgan B.

Versatile and user friendly!

Likeliness to Recommend

Pros

Michael D.

Easy to use, affordable

Likeliness to Recommend

Pros

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Feature Ratings

Project Management

Tasks and Workflow Management

Document Management

Project Portfolio Management

Timesheet Management

Lifecycle Management

Resource Planning

Analytics and Reporting

Mobile

What If Analysis

Risk and Fraud Assessment

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training