Smartsheet Logo Award Winner Product Badge
Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
95%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

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1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Project Management

93

Tasks and Workflow Management

91

Document Management

89

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

88

Resource Planning

86

Analytics and Reporting

84

Mobile

84

What If Analysis

83

Risk and Fraud Assessment

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Ease of Customization

86

Ease of IT Administration

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

83

Vendor Support

81

Availability and Quality of Training

81

Smartsheet Reviews

Dustin S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Smartsheet can accelerate operations

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has powerful yet simple automation through triggers. Milestones and dates populate an orderly Kanban-style board for at-a-glance tracking. In order to guarantee that deadlines are fulfilled, alerts send notifications to the relevant teams at the appropriate times.

What is your favorite aspect of this product?

As a specialist managing numerous projects, keeping track of deadlines became cumbersome. That's when I automated with Smartsheet, and I appreciate how Smartsheet promotes accountability. Status updates and approvals progress tasks smoothly through workflows. Transparent discussions about changes promote understanding among stakeholders. This level of visibility has improved our infrastructure processes.

What do you dislike most about this product?

However, I have a minor issue with the notification preferences, which are not granular enough. It would be better if we could customize the channels (email vs. mobile push, etc.) to suit individual preferences. Otherwise, the alerts tend to get lost in the daily noise.

What recommendations would you give to someone considering this product?

Smartsheet has revolutionized how my division operates by automating reminders, ensuring that critical paths remain on schedule with minimal oversight. I highly recommend Smartsheet to any infrastructure team seeking to increase efficiency and prioritize high-impact work. Smartsheet's dependable automation is truly revolutionizing our operations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eleonora A.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Discover the power of Smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out from its competitors due to its real-time collaboration feature. Its intuitive interface enables the Iteam to work collaboratively on projects, ensuring everyone stays informed and up-to-date. I appreciate Smartsheet's flexibility and scalability. It is an invaluable resource for managing projects collaboratively and efficiently.

What is your favorite aspect of this product?

My team is highly satisfied with Smartsheet. They particularly appreciate its collaborative features and ease of use. I like the platform's ability to centralize project information and improve communication with the team. Ensure critical information reaches the right team members at the right times by customizing alerts and notifications according to your project needs. Smartsheet is a valuable investment for streamlined and effective management due to its standout features, customization options, and reliable support.

What do you dislike most about this product?

However, it lacks advanced reporting features, which could be a drawback for those who heavily rely on detailed analytics. It's important to note that this limitation does not compromise the core functionality of project management.

What recommendations would you give to someone considering this product?

Its user-friendly interface, real-time collaboration, and customizable alerts make it an excellent choice. The software streamlines communication and enhances team productivity, making it a must-have in the IT service management toolkit. To ensure a smooth user experience, Smartsheet provides exceptional customer support and regular software updates. The dedicated support team is responsive to user queries and provides timely assistance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jitendra L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

"Fantastic product"

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet distinguishes itself by offering a flexible platform that combines spreadsheet functionality with project management features. Its key differentiators include collaborative work management, automation capabilities, and integrations with various third-party apps. Smartsheet focuses on providing a user-friendly interface, allowing teams to manage projects, tasks, and data in a dynamic and collaborative environment.

What is your favorite aspect of this product?

I often appreciate Smartsheet for its versatility. Its ability to blend spreadsheet functionality with project management tools, fostering collaboration and automation, tends to be a favored aspect.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Consider Smartsheet if you value a versatile platform that seamlessly integrates spreadsheets and project management. Assess your team's collaboration needs and appreciate the tool's automation features. Ensure compatibility with your existing software ecosystem, as Smartsheet's strength lies in its extensive third-party integrations. Lastly, explore available training resources to maximize the benefits of the platform for your specific use case.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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