

In Partnership With SelectHub

What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 95%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Saves Time
- Helps Innovate
- Efficient Service
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Project Management
Tasks and Workflow Management
Document Management
Project Portfolio Management
Timesheet Management
Lifecycle Management
Resource Planning
Analytics and Reporting
Mobile
What If Analysis
Risk and Fraud Assessment
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Also Featured in...
Smartsheet Reviews

Dustin S.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2024
Smartsheet can accelerate operations
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet has powerful yet simple automation through triggers. Milestones and dates populate an orderly Kanban-style board for at-a-glance tracking. In order to guarantee that deadlines are fulfilled, alerts send notifications to the relevant teams at the appropriate times.
What is your favorite aspect of this product?
As a specialist managing numerous projects, keeping track of deadlines became cumbersome. That's when I automated with Smartsheet, and I appreciate how Smartsheet promotes accountability. Status updates and approvals progress tasks smoothly through workflows. Transparent discussions about changes promote understanding among stakeholders. This level of visibility has improved our infrastructure processes.
What do you dislike most about this product?
However, I have a minor issue with the notification preferences, which are not granular enough. It would be better if we could customize the channels (email vs. mobile push, etc.) to suit individual preferences. Otherwise, the alerts tend to get lost in the daily noise.
What recommendations would you give to someone considering this product?
Smartsheet has revolutionized how my division operates by automating reminders, ensuring that critical paths remain on schedule with minimal oversight. I highly recommend Smartsheet to any infrastructure team seeking to increase efficiency and prioritize high-impact work. Smartsheet's dependable automation is truly revolutionizing our operations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Eleonora A.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2024
Discover the power of Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet stands out from its competitors due to its real-time collaboration feature. Its intuitive interface enables the Iteam to work collaboratively on projects, ensuring everyone stays informed and up-to-date. I appreciate Smartsheet's flexibility and scalability. It is an invaluable resource for managing projects collaboratively and efficiently.
What is your favorite aspect of this product?
My team is highly satisfied with Smartsheet. They particularly appreciate its collaborative features and ease of use. I like the platform's ability to centralize project information and improve communication with the team. Ensure critical information reaches the right team members at the right times by customizing alerts and notifications according to your project needs. Smartsheet is a valuable investment for streamlined and effective management due to its standout features, customization options, and reliable support.
What do you dislike most about this product?
However, it lacks advanced reporting features, which could be a drawback for those who heavily rely on detailed analytics. It's important to note that this limitation does not compromise the core functionality of project management.
What recommendations would you give to someone considering this product?
Its user-friendly interface, real-time collaboration, and customizable alerts make it an excellent choice. The software streamlines communication and enhances team productivity, making it a must-have in the IT service management toolkit. To ensure a smooth user experience, Smartsheet provides exceptional customer support and regular software updates. The dedicated support team is responsive to user queries and provides timely assistance.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Jitendra L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
"Fantastic product"
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet distinguishes itself by offering a flexible platform that combines spreadsheet functionality with project management features. Its key differentiators include collaborative work management, automation capabilities, and integrations with various third-party apps. Smartsheet focuses on providing a user-friendly interface, allowing teams to manage projects, tasks, and data in a dynamic and collaborative environment.
What is your favorite aspect of this product?
I often appreciate Smartsheet for its versatility. Its ability to blend spreadsheet functionality with project management tools, fostering collaboration and automation, tends to be a favored aspect.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Consider Smartsheet if you value a versatile platform that seamlessly integrates spreadsheets and project management. Assess your team's collaboration needs and appreciate the tool's automation features. Ensure compatibility with your existing software ecosystem, as Smartsheet's strength lies in its extensive third-party integrations. Lastly, explore available training resources to maximize the benefits of the platform for your specific use case.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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