Smartsheet Logo Award Winner Product Badge
Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

87

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Smartsheet Reviews

Renan Martucci, B.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Robust, user friendly and powerful API integration

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

API integrations and online sharing capabilities

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Lake of Portfolio view

What recommendations would you give to someone considering this product?

Among many solutions in the market, Smartsheets has highest number of benefits in terms of cost, features and usability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dustin S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Smartsheet can accelerate operations

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has powerful yet simple automation through triggers. Milestones and dates populate an orderly Kanban-style board for at-a-glance tracking. In order to guarantee that deadlines are fulfilled, alerts send notifications to the relevant teams at the appropriate times.

What is your favorite aspect of this product?

As a specialist managing numerous projects, keeping track of deadlines became cumbersome. That's when I automated with Smartsheet, and I appreciate how Smartsheet promotes accountability. Status updates and approvals progress tasks smoothly through workflows. Transparent discussions about changes promote understanding among stakeholders. This level of visibility has improved our infrastructure processes.

What do you dislike most about this product?

However, I have a minor issue with the notification preferences, which are not granular enough. It would be better if we could customize the channels (email vs. mobile push, etc.) to suit individual preferences. Otherwise, the alerts tend to get lost in the daily noise.

What recommendations would you give to someone considering this product?

Smartsheet has revolutionized how my division operates by automating reminders, ensuring that critical paths remain on schedule with minimal oversight. I highly recommend Smartsheet to any infrastructure team seeking to increase efficiency and prioritize high-impact work. Smartsheet's dependable automation is truly revolutionizing our operations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ralf K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Smartsheet Dashboards: Track Progress in Real Time

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

What sets Smartsheet apart is its customizable dashboards. Users can create fully customized views by pulling in a wide variety of project data, including tasks, budgets, timelines, and more. The dashboard offers multiple widgets to visualize workloads, dependencies, statuses, and other metrics. Team members can easily see the project status without having to dig through reports. The data can be filtered or grouped in different ways within each widget.

What is your favorite aspect of this product?

Smartsheet's powerful dashboard capabilities make it easy for project managers to keep track of progress and maintain visibility. Smartsheet provides unparalleled visibility. As a project manager, I can easily monitor progress, identify issues, and address concerns. Dashboards save time by consolidating important information in one place. Live updates ensure team members are always up-to-date on task and assignment changes.

What do you dislike most about this product?

The layouts are functional, but not very attractive. However, in a project tracking tool, usability is more essential than aesthetics.

What recommendations would you give to someone considering this product?

Overall, Smartsheet's powerful dashboards provide significant value for any organization managing projects, workflows, or tasks. Smartsheet dashboards provide customized views of significant metrics, real-time updates, and transparent progress sharing across teams. They help project managers, team leads, and individual contributors stay aligned and informed. Smartsheet is an essential tool for any business or team focused on successful project delivery.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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