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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

87

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Smartsheet Reviews

Nilesh K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A great combination of powerful tools and spreads

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Thing that differentiates smartsheet is it has so many powerful tools which can be easily used in traditional spreadsheet.

What is your favorite aspect of this product?

My favourite aspect about smartsheet is that it is basically a powerful tools combined with spreadsheet which takes it on another level.

What do you dislike most about this product?

The only thing i dislike about smartsheet is that because of so many tools it becomes difficult for new user to start with.

What recommendations would you give to someone considering this product?

I recommend that first assess your need and choose because smartsheet has powerful tools which can become burden if not able to use. I also recommend to watch tutorials for easy start

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Midhuna S.

  • Role: Finance
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great Product with Room for Even More Innovation

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out with its flexible grid interface, powerful automation, and strong collaboration features. It's highly versatile, integrates well with other tools, and offers customizable dashboards and reports, making it ideal for teams of all sizes.

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is its flexibility. The platform combines the simplicity of a spreadsheet with the powerful features of project management software. This versatility allows you to customize it to fit almost any workflow or project, whether you're managing tasks, timelines, or complex processes. It's like having a tool that adapts to your needs, no matter how simple or intricate they are.

What do you dislike most about this product?

One of the main drawbacks of Smartsheet is its learning curve for new users. While the platform offers a lot of functionality, it can be overwhelming at first, and setting up more complex features or automations may require a bit of time and training. Additionally, some users might find that the pricing can become quite high as you scale up or add more advanced features.

What recommendations would you give to someone considering this product?

If you’re considering Smartsheet, start by trying the free trial to see if it fits your needs. Take advantage of the training resources available to get up to speed quickly. Clearly define your requirements to customize the platform effectively. Make sure it integrates well with your existing tools and review the pricing structure to understand how costs may increase with additional users or features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gloria C.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very customizable and easy to use.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

The ability to provide access to other users that do not have a SS license.

What is your favorite aspect of this product?

It’s workflows

What do you dislike most about this product?

It can become really complex

What recommendations would you give to someone considering this product?

Understand the purpose of the software before chosing a solution

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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