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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

87

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Smartsheet Reviews

Michael H.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

An awesome software.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It saves a lot of time while working on projects compared to other softwares.

What is your favorite aspect of this product?

It is very easy to use since one does not require to much training to be it's user. Also i like it since one can easily tell when a project is supposed to be completed.

What do you dislike most about this product?

Honestly i have nothing that disgust me while using this great product.

What recommendations would you give to someone considering this product?

To give it a try if other softwares let them down.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher R.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Task Issuing and prioritization made easy

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has both project management and PPM capabilities for all sorts of corporations.

What is your favorite aspect of this product?

Tracking time and cost spent on projects has been made easy by Smartsheet. Integration with other applications is another thing that I give thumbs up.

What do you dislike most about this product?

Smartsheet requires internet access to manage tasks.

What recommendations would you give to someone considering this product?

Ensure they have excellent internet connection to easily manage tasks with Smartsheet.

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Altruistic
  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2020

Commendable and efficient with project management.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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