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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

87

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Smartsheet Reviews

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Good simple solution for getting up and running

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

umu k.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

My main work and project management tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

With its project management skills and spreadsheet versatility, Smartsheet gives users more control than traditional solutions.

What is your favorite aspect of this product?

The upgraded automation engine permits complex conditional logic operations, increasing efficiency.

What do you dislike most about this product?

Large datasets or project information may slow performance.

What recommendations would you give to someone considering this product?

Smartsheet is perfect for organizations and groups who seek a versatile project management application with modern automation and integration.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Great product, great people!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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