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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

87

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Smartsheet Reviews

Fiati N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Remarkable Product!!!

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Impressive workflow and task management

What is your favorite aspect of this product?

It is very easy to plan for the available resources Great documentation and analytics that helps in presentation to clients and team members

What do you dislike most about this product?

You need to have skills and experience to effectively use this product.

What recommendations would you give to someone considering this product?

Smartsheet is a great portfolio management tool. It will make your resource and project planning easy. I highly recommend this product to project managers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shawne P.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best tool for project and portfolio management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a solid and amazing tool for project and portfolio management. I like how easy it is to implement and set up. It allows us to manage our projects from anywhere anytime. It is super easy to create and allocate new tasks to colleagues.

What is your favorite aspect of this product?

Smartsheet enables me to organize and manage my daily projects and tasks with ease. It is one of the easiest application i have ever encountered. The interface is very intuitive and user-friendly thus making it quite easy to learn and use. The customer support team is readily available anytime.

What do you dislike most about this product?

I can't remember anything that disappointed me while using Smartsheet.

What recommendations would you give to someone considering this product?

To all prospective customers, i recommend Smartsheet for project and portfolio management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mohamed E.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The best spread sheet and Project management tool

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet having automated workflow which makes life easier, The solution Center have various templates which can be easily used plus the Dashboard which allows you easily to monitor the project progress and to identify any red flags, Overall, it gives you a full control on the project process and you can easily set automated mails and automated notifications

What is your favorite aspect of this product?

The best in Smartsheet is the Dashboard, its amazing dashboard as it gathers all the required data from the project progress and show it on the dashboard which allow also to migrate several projects in one dashboard

What do you dislike most about this product?

I didn't found any issues on Smartsheet but sometimes when the data siza is high it takes sometimes in loading

What recommendations would you give to someone considering this product?

If you want a project management app which can be easily integrated with your internal system, so you have to try Smartsheet as it allows you to attach what files you want plus the ability to monitor your project progress

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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