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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

87

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Smartsheet Reviews

Scott W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Brilliant Sheet is a better name for Smartsheet.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

You won't have any trouble navigating the UI. Our ability to quickly collaborate as a team, issue reminders, handle approval processes, and notify stakeholders is accompanied by an equally straightforward setup and management process. Teams throughout the company are actively striving to expand Smartsheet's use. There are always new opportunities to improve company finance by eliminating tedious human tasks and replacing them with automated processes and controls.

What is your favorite aspect of this product?

Easy to use, with a well laid out approach that allows me to rapidly identify any issues or mistakes. Moreover, I find it helpful to compile many pages into a single detailed report. Controls covering a wide range of company operations, including the handling of customer refunds, the procurement of inventory samples, the completion of tasks, the administration of projects, and more.

What do you dislike most about this product?

Smartsheet's restricted formatting options make it harder to build beautiful looking sheets than with other competing project management solutions. Smartsheet's price tag may quickly rise for large teams, especially when further features and integrations are purchased. While Smartsheet's user interface is straightforward, familiarizing yourself with all of its capabilities may take some time.

What recommendations would you give to someone considering this product?

Fits the needs of businesses who want to streamline operations, create workflows, manage data entry using forms, and display information via dashboards. Isn't the ideal option for businesses searching for an Agile-based project management board because it lacks some of the most up-to-date features and functionality, such as sprints, problem kinds, versioning integration, deployment analytics, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David G.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Smartsheet simplifies project management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Its simple form layouts speed up the process of updating spreadsheets, and its pre-configured templates necessitate only a few moments of preparation before they can be put to use. The speed and accuracy with which this software completes jobs astounds me.

What is your favorite aspect of this product?

Smartsheet's ability to streamline and simplify project management procedures is a major selling point for me. Its robust, automatic features streamline team collaboration and communication, cutting down on wasted time and effort.

What do you dislike most about this product?

Smartsheet's dashboards are too rigid for my liking when it comes to monitoring KPIs. It's hard to identify omissions because there are almost no visual clues, like tables borders and other markings.

What recommendations would you give to someone considering this product?

Ability to collaborate with teams located all over the world using a consistent methodology that requires no handholding or explanation. Giving me a centralized location to save everything and simple access for other team members

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Appreciates Incumbent Status

Chris D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Effective teamwork tool with an intuitive UI

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Work together effortlessly with an intuitive UI. When there are several people involved in a specification, the smartsheet is an ideal central location for all of the relevant information. The software's user interface was so well thought out that I had no trouble picking it up and running.

What is your favorite aspect of this product?

Because much of our work is still done remotely and coordinated online post-COVID, having access to similar sheets and information, generating reports for one another, and staying current on work progress and needs has been invaluable.

What do you dislike most about this product?

Although it's highly adaptable, it might be time-consuming to set up the many sheets required to generate sufficient data for effective use of the available reports and workspaces. It is really comprehensive, and the degree of simplicity you experience depends on the level of effort you put into it.

What recommendations would you give to someone considering this product?

It can be used for a variety of purposes. It's easier to use than a spreadsheet, but it still includes all the features you'd expect, plus you can tailor it to your exact specifications with filters and automation.

Pros

  • Efficient Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

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