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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

87

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Smartsheet Reviews

Rohit Y.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"An effective tool for collobration and project."

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Combines spreadsheet capabilities with project management to provide flexibility.

What is your favorite aspect of this product?

I adore how simple it is to set up and oversee several tasks concurrently.

What do you dislike most about this product?

Too many features may be too much for novice users to handle.

What recommendations would you give to someone considering this product?

Perfect for handling complicated projects with medium-Sized to big teams.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Hussain K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

strong and adaptable tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

it's helpful to be able to handle many things at once.

What is your favorite aspect of this product?

being flexible. smartsheet can keep track of budgets, chores, and projects.

What do you dislike most about this product?

complex data and traits that haven't been found yet can slow it down.

What recommendations would you give to someone considering this product?

a lot of people use it to stay up to date.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Under Delivered

Daniel G.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Smart and Seamless Assignment Scheduling Suite

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

An exceptional assignment and tasks scheduling. Timesheet management. Activity and milestone tracking.

What is your favorite aspect of this product?

Resource planning. Tasks prioritising in accordance to urgency of need.

What do you dislike most about this product?

None to complain on.

What recommendations would you give to someone considering this product?

I highly recommend it.

Pros

  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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