Smartsheet Logo Award Winner Product Badge
Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
95%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

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1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Generative AI templates

100

Portfolio governance

75

Project Prioritization

75

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Ease of Customization

86

Ease of IT Administration

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Smartsheet Reviews

Midhuna S.

  • Role: Finance
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great Product with Room for Even More Innovation

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out with its flexible grid interface, powerful automation, and strong collaboration features. It's highly versatile, integrates well with other tools, and offers customizable dashboards and reports, making it ideal for teams of all sizes.

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is its flexibility. The platform combines the simplicity of a spreadsheet with the powerful features of project management software. This versatility allows you to customize it to fit almost any workflow or project, whether you're managing tasks, timelines, or complex processes. It's like having a tool that adapts to your needs, no matter how simple or intricate they are.

What do you dislike most about this product?

One of the main drawbacks of Smartsheet is its learning curve for new users. While the platform offers a lot of functionality, it can be overwhelming at first, and setting up more complex features or automations may require a bit of time and training. Additionally, some users might find that the pricing can become quite high as you scale up or add more advanced features.

What recommendations would you give to someone considering this product?

If you’re considering Smartsheet, start by trying the free trial to see if it fits your needs. Take advantage of the training resources available to get up to speed quickly. Clearly define your requirements to customize the platform effectively. Make sure it integrates well with your existing tools and review the pricing structure to understand how costs may increase with additional users or features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gloria C.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very customizable and easy to use.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

The ability to provide access to other users that do not have a SS license.

What is your favorite aspect of this product?

It’s workflows

What do you dislike most about this product?

It can become really complex

What recommendations would you give to someone considering this product?

Understand the purpose of the software before chosing a solution

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Renan Martucci, B.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Robust, user friendly and powerful API integration

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

API integrations and online sharing capabilities

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Lake of Portfolio view

What recommendations would you give to someone considering this product?

Among many solutions in the market, Smartsheets has highest number of benefits in terms of cost, features and usability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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