

In Partnership With SelectHub

What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 95%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Saves Time
- Helps Innovate
- Efficient Service
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Generative AI templates
Portfolio governance
Project Prioritization
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Smartsheet Reviews
- Role: Finance
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2020
Commendable and efficient with project management.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.

Melissa S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2020
Why I prefer Smartsheet for PPM
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet has enterprise project management features and also resource management tools.
What is your favorite aspect of this product?
I like that I no longer record errors while tracking time and cost spent on projects with the help of Smartsheet.
What do you dislike most about this product?
I do not like the aspect that Smartsheet lacks offline access mode to record data while offline.
What recommendations would you give to someone considering this product?
Consider their budget abd requirements before relying on Smartsheet.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Kristen C.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2020
My overall expertise with Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet has resource management capability, which isn't available on other PPM tools.
What is your favorite aspect of this product?
I like that Smartsheet enables us to get the exact time and expense incurred on projects. It integrates with external applications such as Slack and Box to advance it's capabilities.
What do you dislike most about this product?
I slightly dislike that Smartsheet fails to synchronize data while not connected to the internet.
What recommendations would you give to someone considering this product?
To integrate it with other external programs to enjoy more capabilities.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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