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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Claim Software
Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
95%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

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1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Generative AI templates

100

Portfolio governance

75

Project Prioritization

75

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Ease of Customization

86

Ease of IT Administration

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Smartsheet Reviews

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2020

Commendable and efficient with project management.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Melissa S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Why I prefer Smartsheet for PPM

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has enterprise project management features and also resource management tools.

What is your favorite aspect of this product?

I like that I no longer record errors while tracking time and cost spent on projects with the help of Smartsheet.

What do you dislike most about this product?

I do not like the aspect that Smartsheet lacks offline access mode to record data while offline.

What recommendations would you give to someone considering this product?

Consider their budget abd requirements before relying on Smartsheet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kristen C.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

My overall expertise with Smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has resource management capability, which isn't available on other PPM tools.

What is your favorite aspect of this product?

I like that Smartsheet enables us to get the exact time and expense incurred on projects. It integrates with external applications such as Slack and Box to advance it's capabilities.

What do you dislike most about this product?

I slightly dislike that Smartsheet fails to synchronize data while not connected to the internet.

What recommendations would you give to someone considering this product?

To integrate it with other external programs to enjoy more capabilities.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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