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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Smartsheet Reviews

Brittany N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Smartsheet is a reliable task management system

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet can be accessed via any browser and has an easy to use SaaS program with all project management features.

What is your favorite aspect of this product?

The best thing about Smartsheet is the way to easily tracks projects and the progress. I give thumbs up to the Vendor customer support that they responds rapidly to requests.

What do you dislike most about this product?

Nonetheless, Smartsheet do not offer me all the features, it forces me to integrate it with other external programs.

What recommendations would you give to someone considering this product?

Integrate Smartsheet with external services to enjoy more capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gregory H.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

A great product for team sharing.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

With it you can share large amount of information with your coworkers without experiencing any problems compared to other softwares.

What is your favorite aspect of this product?

I like it since i can manage many projects in a simple way unlike other projects.

What do you dislike most about this product?

It has complete features that i need so I have nothing to complain about.

What recommendations would you give to someone considering this product?

To try it since it will help one to monitor work and also to track project status.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carol T.

  • Role: Finance
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

An awesome software

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

With it you can easily create websites in a very affordable price compared with other platforms.

What is your favorite aspect of this product?

With it i am able to work on projects and as well as know when they are supposed to be finished.

What do you dislike most about this product?

There is nothing bad to complain about this great software.

What recommendations would you give to someone considering this product?

To give it a try since it will help one to find all the required needs.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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